We might have been on the same flight, UA3921.

This morning I called Customer Service again. She tells me there is no "comments record" of my having talked with CS a week ago.

Then she laboriously proceeds to extract all of the flight info from me verbally and manually enters everything in, says it is easier (!) than trying to call up the info in their own system.

15 minutes later, she says that I should see the miles in 3 to 5 days. I believe her. I also believe that the Easter Bunny and Elwood P. Dowd's friend Harvey are real.

15 minutes (!!!!) to process one lousy less-than-500-miles missing mileage segment?!?

Quote from Mr. Smisek:

"Is this any way to run an airline?!? You bet it is!"