Originally Posted by
halls120
isn't the number above the old 1K desk number? It's now the "premier priority desk?". Just another indication that 1K means nothing at the new United.
I called the 1K desk last night to make a change to an award reservation; HAL picked up an welcomed me to the "Premier Priority" line. The agent I got was great and sounded like a PMUA 1K agent, but I was a bit surprised that HAL specifically identified the line as "Premier Priority." (This was of course after I had had to repeat "YES" three times, and "existing reservation" twice--the IVR sure seems worse these days than in those of yore...)
Originally Posted by
SeattleFred
If you buy an upgrade-eligible fare (ie, basically all domestic fares), yes. Really, who is going to buy up to a T-fare? Can you even do this without calling?
Of course, if you buy a Y- or B-up fare, you jump to the head of the line if you don't clear on purchase.
You can specify fare class at time of booking (that was the one benefit PMCO's web site brought over PMUA .bomb), but TMK you cannot buy up (aside from offers to buy up to a F-eligible fare) without calling in--and will then get dinged with a change fee to boot.