Originally Posted by joel67

Good luck with that! My experience with CO Refunds as a Platinum was that I could wait on hold for hours and never once had a person answer, and I somehow doubt that UA Refunds will be any better. However, on that line, the idiot voice keeps suggesting that you dispute the charge with your credit card provider, which is now my practice if the 1K agents can't handle it. (In typical fashion, my last statement included more than $4,000 for tickets cancelled within 24 hours.)