Originally Posted by InHouseCounsel

I booked IAD-San via ORD months ago. The conversion moved me into the ON fare but all looked fine when I printed boarding passes with my confirmed 1st class seats for both legs.

The problem came up at the airport when I noticed the mobile app said I was not checked in. The agents at the Club figured out there was an equipment swap but also saw I was now with no seat and on the oversold list. Fifteen minutes of three of them clicking and they said they think it was because of the ON fare and I likely would not get on the flight.

The good news was they offered to try to get me on a direct flight but warned me the system was making it hard to do that. A half hour later and more clicking by three of them and I managed to get on the flight in a middle seat in e+.

The comments as they worked were "status means nothing now, it all depends on what you paid" and "I wish I could put you in a y fare but the system does not let us do that anymore. They also said they are allowed to waive some fees if they call it "training".