Originally Posted by
kulguy
I had a better experience...
When my flight was changed from a 380 to a 777 I was called by EK informing me of the change. I asked whether I can change to another flight (with a 380 scheduled) and she said yes. I asked whether she could do it and she started checking (her terminal?) and subsequently offered me another date. I said that would do and my booking was altered there and then. No change fee charged!
I was happy they took the trouble to inform me and further to solve the problem.
Can I ask a simple question?
Were you commencing travel from the same city that you ticketed from? I say this because on the odd occasion that delays have occurred out of SIN, I have always been emailed or called (or both) by the local office...and I held a SIN issued ticket.
The flight I took several weeks ago was not a SIN issued ticket...nor did I commence travel from SIN on EK...