Originally Posted by mianyclax

After two unanswered emails over the past two weeks, I just got off the phone with Mileage Plus customer service (first the automated, then the agent, then the supervisor) to ask why my new card hasn't arrived yet. The agent told me I had already received the card in December (she meant the little sticker extending the card's expiration to March 3). After five fruitless minutes without her being able to tell me when the card will arrive, she transferred me to the supervisor. This second person told me I could simply print a new card online, despite my insistence that that option is disabled on the UA website. I finally had to go online and read her the message before she would acknowledge it. In the end, she could only tell me that my card had been mailed and would arrive within two weeks (of course, the website told me within a week--and that was over a week ago; moreover, since when does mail take two weeks to get to Los Angeles?). Since I leave next Monday, this is hardly a solution. United needs to start being honest with us. I have this sinking feeling that I am going to be turned away from Star Alliance lounges in Zurich, Istanbul, and Frankfurt over the next two weeks and, when I return, all I'll get is another half-hearted apology. I'd like to know whether United will think it's alright for me to ask to have my status renewed with, say 45,000 PQMs. After all, why should we have to earn the full mileage requirement when we aren't getting a full year's worth of benefits?