I called again yesterday about that 3/5 flight of mine that went out in ON. First agent tried to resubmit on 3/10. Second agent said, hmm, the resubmit occurred, but didn't post miles. He did it again yesterday. 2 pax on the PNR.

Results this morning:

Pax 1 (me): RDMs, Lifetime adjusted properly. PQMs show on same line, but the same amount of negative miles inside parens now show as the "beginning balance as of 2/6/12". Had this happen before, and it fixed itself the next day.

Pax 2: RDMs, Lifetime AND PQMs all show up as of today. No negative beginning balance issue.


This negative thing is really glitchy and odd.

EDIT: Called in to ask (got GS in seconds, GS got MP for me in 1 min ^^) Got the most supremely competent MP person ever. She explained that the negative thing was one of the known technical glitches, sometimes auto-correct within 72 hours, but otherwise should correct end of the month when some new programming rolls out. You could just instantly tell that this lady knew what she was talking about. Things seem to be improving on the customer service side.