Originally Posted by
nmenaker
I can get to the seat map, by going into the reservation and selection change/view seats. not a problem.
When you get to the seat map, can you click on a seat in the First cabin? That should launch the upgrade process.
Originally Posted by
astroflyer
Don't drive to SFO. I thought I'd clean up a little issue just after getting off my last flight with a customer service desk with no line. She couldn't even pull my reservation up. Said it was too soon to be viewable at the airport. Not sure that's true, but I could tell she wasn't sure what to do anyway.
Meanwhile, it was quite amusing to listen to the Continental agent at the next position over providing phone support to a gate agent:
"Pz now 1Q3. Ok, end the record. Now ZZw83 and of course ET70uf and that should be done. Oh, didn't work? How about R2 Z8 Q4?" No wonder everyone is struggling with commands like those.
As a techie, I have strong feelings about this. Shares has been much more stable and robust than Apollo. During mid 2011 small integrations started and that's when things went down hill. I completely understand and thinking it was correct to move to Shares.
However what bothers me tremendously is why agents still need to be putting in these codes. It's 2012, everything should be point and click or similar. I have heard there is something called Fast Shares which simplifies things but that it has not been rolled out to PMUA computers.
I have watched at IAD where agents are going through the code book trying to figure out what to do.
In CRW, it's a small airport where agents work multiple airline gates and counters. Anything more than checking in and charging for luggage and they need to call support to figure out what to do.
Originally Posted by
mht_flyer
I don't think it's right for agents to be forcing upgrades. The system has a backend list of the order of whom should get the next upgrade. You may be next you may be not. While I don't like having to wait until checkin time to sometimes get on waitlist, this is what the process is.
And I get there are issues now but I'd expect them to shakeout.
If your a 1K on a say Q fare and there's another 1K on a E fare which is higher and you force a upgrade on your Q fare before the E fare 1k gets upgraded, Isn't that cutting inline?
I just don't think its a fair solution to be doing that.
I do agree however contacting UA Insider if you think something is wrong.
The point here is that there is no back end list! So it's not cutting because there is no line! I just feel bad taking up time and space in the queues when others are calling about more serious issues!
This doesn't happen to everyone or every flight, but when it does the system is simply not creating CPUs. This is different from waitlisting. So in my case there were 2 fares available for upgrades yet I wasn't being upgraded. There was nobody before me or after me, there simply was no list. This is the case where UAInsider or others are forcing the upgrade.
Technically, there could be someone else who should have been ahead of me on the list and is also not being upgraded, there is no way to tell. But if I wait till check in to get on the list, than any number of people may upgrade with miles or use RPU's and fill up the remaining fares.