Originally Posted by
astroflyer
Meanwhile, it was quite amusing to listen to the Continental agent at the next position over providing phone support to a gate agent: "Pz now 1Q3. Ok, end the record. Now ZZw83 and of course ET70uf and that should be done. Oh, didn't work? How about R2 Z8 Q4?" No wonder everyone is struggling with commands like those.
At SNA earlier this week observed a customer walk to the podium and ask about getting on an earlier flight. GA told him it would be $75 to which the customer agreed. Only took the agent 10 minutes of typing to change the reservation, including manually typing in the credit card number while the other agent read the numbers to him as the card swiper wasn't working. Then it only took 4 tries to get the boarding pass to print.
I thought the GA making the change was an sUA agent training on the new system, but was wrong. It took an
sCO agent 10 minutes to ticket the change. To cap it off, once he finished he turned to the sUA agent and said (his exact words) "see how easy that was?".
In fastair it could have been done in 30 seconds or less, including swiping the credit card and printing the boarding pass.