Originally Posted by
Mabuk dan gila
I just hung up on UA reservations after being placed on hold for two hours. Not "it seemed like two hours"........ literally TWO HOURS on hold by the call timer on my cell phone and still my call was unanswered. I never was able to fix my reservation. I set 2 hours as the limit of my patience, hung up on UA, called my credit card company and disputed the $537.89 UA charge on my credit card as undelivered goods and called AA and rebooked. Damn the miles. MONUMENTAL FAIL!!! of the highest order.
I DARE UA to fight my credit card dispute. I'm riled, itching for a fight.
I have a Star Alliance 1st Class award I need to change. Called number on my Gold card and got a warning for a 30 minute wait. Now at 1 hour, 53 minutes. This is day 6 AD, not day 1. I called the standard UA res# on another phone and they quoted 13 minutes wait??
You can devalue my Gold bonus, make me wait longer to board, reduce my upgrades, and apparently freeze much of the previously available *A partner awards - I suppose - but YOU'VE GOT TO ANSWER THE PHONE!
So now I'm going to re-deposit the 70K miles and book a 1 way Asiana biz seat for $2,100, LAX to BKK. Not happy, but this experience will change everything. I flew on March 3/6 and it went well. They have apparently shut down much of the CS phone support.
UA Insider, what's up?
Meanwhile, Gold CS# on hold for 2 hrs, 1 min. Std CS on hold for 19 minutes.
FUN FRIDAY NIGHT! If *A availability goes away, I'm done.
Originally Posted by
udondenver
I have a Star Alliance 1st Class award I need to change. Called number on my Gold card and got a warning for a 30 minute wait. Now at 1 hour, 53 minutes. This is day 6 AD, not day 1. I called the standard UA res# on another phone and they quoted 13 minutes wait??
You can devalue my Gold bonus, make me wait longer to board, reduce my upgrades, and apparently freeze much of the previously available *A partner awards - I suppose - but YOU'VE GOT TO ANSWER THE PHONE!
So now I'm going to re-deposit the 70K miles and book a 1 way Asiana biz seat for $2,100, LAX to BKK. Not happy, but this experience will change everything. I flew on March 3/6 and it went well. They have apparently shut down much of the CS phone support.
UA Insider, what's up?
Meanwhile, Gold CS# on hold for 2 hrs, 1 min. Std CS on hold for 19 minutes.
FUN FRIDAY NIGHT! If *A availability goes away, I'm done.
OK, so an update on my meltdown. Standard Reservation line stated est. 13 minute hold. At 25 minutes, recording comes on at 10:17pm EST to state that they are closed and call tomorrow! OK great. Gold line CS currently on hold for 2 hours, 14 minutes.
Hey 1K's, Globals. How are things?
Originally Posted by
udondenver
OK, so an update on my meltdown. Standard Reservation line stated est. 13 minute hold. At 25 minutes, recording comes on at 10:17pm EST to state that they are closed and call tomorrow! OK great. Gold line CS currently on hold for 2 hours, 14 minutes.
Hey 1K's, Globals. How are things?
OK, so at 2 hours, 30 minutes, CS picked up and I scrambled to get off speaker mode. I did not mention any delays or discontent as I was amazed that someone answered. Got an Air China 1st from LAX to BKK through PEK. Last night I called and there was no availability business or 1st from 5 April to 10 April. So good result but who holds 150 minutes? Me, I guess.