I'm in the same boat. Until yesterday, I was happily at 1K status with >122,000 EQM last year. And then I happened to check my mobile app and saw I was now Platinum. Imagine my surprise! (Although admittedly, my Friday PMUA flight finally posted to my MP account.) Website showed the same. I guess that 1K card I got in the mail on Saturday was a joke?!

About 90 minutes later on the phone, speaking with at least 3 people, including a supervisor, I was told to check back in 72 hours. (Originally, I was told it would take 7-10 days to fix.) Lots of apologies, but not one offer to toss a few miles at me or a certificate to perhaps compensate for my time spent calling UA to fix their mistake -- one that actually makes a difference, given the fact that downgraded status affects UDUs prior to check-in, UDUs after check-in, mileage earnings, ability to find additional saver awards on award flights, and the other differences between the statuses. One of my main issues was that I have five flights in the next week or so, so not being able to take advantage of my status might make a difference... At one point, the agent (clearly frustrated, too), asked me point blank what I wanted. I said, "I want my old United back!"

I've seen others on this string suggest that we PM UA insider. Instead, I tried calling in a favor from a sales rep (Travel for my company rolls up to me, and we're about to sign a PassPlus agreement with UA). Not sure she can help much, either, but at least I now don't feel totally helpless.

I get that this was a risky, massive undertaking. But to screw with -- or just risk alienating -- those you claim to be your most valued customers just doesn't seem like good business ...