Originally Posted by
FormerAmtrakTraveler
Same, called 1k just now to sync a reservation and picked up within a couple minutes. Big relief after a 5+ hour episode few weeks ago.
The agent insisted RPU/CR1 upgrade waitlisted as ON (vs. R) is ok, even though it's a 2-class PMUA aircraft. I hope he's right and folks on CPU aren't clearing ahead of me (it's currently R/RN0 so doubt it)! Thought about yanking the RPU/CR1 given it's within 96 hr window but thought I'd test if instrument sponsored upgrades get priority now.
Still waiting for EUA on a different R/RN9 segment to clear... come on it's << 96 hours now!
It took me 4 phone calls and 2 requests to speak with a supervisor (total ~2 hours today) to resolve it, even though I'm 50 hrs from my flight. I had been uber-polite but finally had to sound upset and then, after 30 minutes waiting on hold, allegedly waiting for a supervisor to help me, I noticed R decrease by 1 (from 4 to 3) -- the agent came back and reported that the helpdesk magically cleared my CPU; but she wasn't happy about it! I asked her when I should call back regarding the upgrade for the return leg (which is 92 hours out, showing R4) and she said "How about you call us the same day of your flight, sir??" Alllriiighty, then. Soo... I left it alone, for now.
Good luck to you!