Originally Posted by
CDKing
Click on Forgot PIN? under the PIN field on the sign-on page
The page is confusing because it first showed me the reminder I just set this morning (for my password but not PIN). I was hesitated to continue but since the agent did require the PIN, I clicked the "still need help" and luckily it asked the United security question instead. After successfully answering the question, I've reset my PIN.
Originally Posted by
rkeyser
Good luck there is no one on the other end of the phone. I've been unsuccessful in trying to reach a live agent all morning
m...I am still on the phone with the agent (1 hour 3 mins and counting)...
Guess I don't have to explain what happened when calling on the first day of conversion
