Originally Posted by
belynch
Probably a simple question in the grand scheme of things but I'm flying Friday and Sunday with a companion. I've split the PNR to get one upgrade tomorrow and will attempt the second at the gate (hurrah the last time I have to play that game) -- assuming they aren't sold in advance as the system doesn't recognize there's an elite companion in the que, but that's besides the point. What do I do on Sunday with the split reservation? How will it work under the UA system?
Also, I have a UA itinerary on Monday and a mixed metal on Wed of next week. I booked it using my OP number, but am I missing out on upgrade chances in advance by not having my 1k number in there, since the system is technically prioritizing me lower until March 3? Should I bother to call and get it switched? Here's to hoping it's a smooth conversion for everyone. Best of luck to the entire UA team!
ETA: I'm apparently a glutton for
Hi
belynch, thanks for the well wishes. For your flight Sunday, since your reservation is already split, your companion won’t automatically be recognized. Your best course of action will be to ask that your companion be added to the upgrade standby list when you arrive at the airport. As for your Monday/Wednesday trip, did you link your OnePass and MileagePlus accounts? If yes, I’d recommend leaving your 8-character (i.e. OnePass) number in your reservation. As part of the conversion process, if you change it to your 11-digit number, the process will just change it back when it runs.
How will flights departing during the outage (e.g. CO 1122, SFO-IAH, 00:31) be handled? Is the hope to bring the system back up in time to process this departure?
Hi
21A, flight 1158 from LAX to IAH, and a handful of others, are in the same boat. Although we’ve said 3 to 4 hours, this time period is to account for all major systems to come back online with the most critical systems returning earlier in the window. When it comes to checking in and boarding for these flights, we have manual procedures in place and our co-workers at these stations are trained and prepared.
Also, will boarding passes for flights on 3/3 from before the conversion (e.g. PMUA OLCI) be honored, or will they need to be reprinted to scan into the new system?
Hi
21A, boarding passes issued in Apollo will not be able to be systematically read by the gate readers on the new system. That said, it’s recommended that you continue to check-in at the time you normally would - regardless of which system is issuing the boarding pass. Once at the airport, the situation will be managed at the gate by either issuing new boarding passes or inputting manually. Each gate will be ready to use which ever option best fits the circumstances for the particular flight.
Originally Posted by
GBadger
Thanks very much for the update. My biggest question/concern is outlined
here -- namely that despite linking my accounts several weeks ago, the CO system (as well as the preview site) seem to have no clue about my 1K status. CO phone agents have to call UA to confirm that I indeed have status.
I'm hoping that the computer systems are just catching up and that all will be well after 3/3.
I have to say that having just made the switch from Delta, your involvement and willingness to interact and provide information has been a big selling point for me. UA/CO is lightyears ahead of DL in terms of how they relay news (good and bad) to their customers, as far as I can tell. Keep it up!
Hi
GBadger, thank you for your kind works and we’re happy to have you at United! I wouldn’t worry about the preview site not reflecting your new status. This site is using older test data sources. I’m confident that our agents are seeing your status and advising you correctly and it is indeed taking out systems a while to catch up. But, if your status isn’t reflecting correctly by early next week, please send me a PM and we’ll be happy to check on this.
Originally Posted by
Sulley
Let's do this thing!
We’re with you
Sulley.
Originally Posted by
warreng24
I have never had a CO OnePass account. So, all my currently booked future travel has my UA MileagePlus number. I know that going forward the OnePass style alpha-numeric frequent flier numbers will be used. I know from your previous posting that our legacy 11 digit MileagePlus numbers will continue to be valid "for some time." The question is, do I have to call to convert all my future travel itineraries to my new alphanumeric MileagePlus number? Or will that be done automatically? Thanks!
Hi
warreng24, you won’t need to take any action. As part of the integration process, we’ll be refreshing all reservations that have 11-digit numbers with the corresponding 8-character numbers. Your right in that you’ll still be able to use your 11-digit number to access information, but, when it’s displayed back to you, it will show your new number. For new reservations, you’ll be able to use your 8-character number from March 3rd forward.
Originally Posted by
bmvaughn
Shannon - any harm or advantage to use the mileage tool to move our UA RDM over to CO?
Hi
bmvaughn, not necessary (unless you need to do so to redeem an award ticket on March 3rd or 4th and wouldn’t have enough miles without doing so). But, no harm either.
Originally Posted by
Wx4caster
Hoping all goes smoothly, especially since I'm traveling the 3rd and 4th.
There are several post-integration policies I've been waiting to hear 'official' word on - lots of speculation on FT. Those that come to mind off the bat are:
1) same day confirmed stand-by policy. CO's, UA's, or some combination of the two? I actually want to change my travel plans this weekend, so anxious to hear the response.
2) companion upgrades. Although I've read on FT that a companion in a separate record will be able to ug at the airport, the 2012 MP program info still makes no mention of this, and in fact clearly states 'a companion on the same record'.
3) REVUP. Will it still exist? What will the fees be? What about DEN and IAD?
4) GG Checkpoint, line 53. Will gate passes for United Club exist?
5) Not so much a question, but a plea... BRING BACK THE PREMIUM SERVICE to Hawaii markets from IAD,DEN,IAH,EWR. Please. Seriously, please
Actually one question on this matter, now that these routes are TEMPORARILY no longer BF-like, are these specific markets still allowing for UC access
officially?
6) For all of the above - can you provide any SHARES GG codes that would help us (and help agents) when we run into problems, and we WILL run into problems.
Hi
Wx4caster, I’ll have to get more info on a couple of these. But, to start:
- The system will handle Same Day Changes as it did in the Continental system (SDC)
- When booked in the same reservation, companions will be processed systematically which is why this is preferred. But, we recognize that there are circumstances that sometimes result in different reservations being created. When this happens, our airport agents can add the companion to the list. It's worth noting that we are not able to handle this request over the phone at this time
- Yes, the revenue upgrade (REVUP) program for HNL will still exist. I’ll have to get back to you on DEN and IAD
- I’m near positive the gate pass procedure outlined under (CHECKPOINT) still applies. If different, I’ll update this post
- I will check on the status for United Club access when traveling on these flgihts
- Incorporated above when applicable
Originally Posted by
jonu
Is this impacting complimentary upgrades on 3/3? Mileage upgrades (domestic)? I have a flight on 3/3 where only 50% of the F cabin is booked, but no one is upgraded (including my waitlisted mileage upgrade).
Hi
jonu, systems are still running for complimentary upgrades for March 3rd. If you’d like me to take a look at the specific flight, please PM me the details and we’ll be happy to find out the status for it.
Originally Posted by
joshwex90
Flying Sunday afternoon. I'm flying a PMUA flight and my parents are flying a PMCO flight, both ex-EWR.
1. Will we have trouble doing OLCI on Saturday?
2. How much time should we give ourselves in the airport? (I'm flying international; they're flying domestic. We are all checking luggage.)
3. Will we all be able to check-in together at the Premier Access/eliteAccess desk, as everything will have moved over to a single system?
Hi
joshwex90, you shouldn’t have any trouble checking in on Saturday since our major systems will be back online by early morning. As for extra time, it will partially be dependent on the airport and time at which you are departing. You will also all be able to check-in together at the Premier Access since, as you mention, everything will now be in the same system.