Originally Posted by
WiseFlyer
I booked an RJ flight a few months ago, when I was Gold with AA. Subsequently my status changed to Platinum, but when I flew today, RJ insisted I was "only" Ruby, so they would not admit me to the lounge (in TLV.) I showed them my Platinum card, to no avail.
Has this happened to others? I thought the system should be better than this.
This (old status) is very common, after you get new status you need to call and ask AA (in your case and mine) to update all your reservations to the new status. For some reason the status at the time of ticketing seems to stick unless manual action is taken.
Not accepting the Platinum card is a new one, I have seen the opposite - reservation and ticket show status but no club access without a card. This is the first time I have heard of Card showing OW Emerald or Sapphire + OW boarding card <> club access
