Originally Posted by
AAsuper80
Somebody posted a very similar story about this happening on an AA flight. This is not acceptable at all, as I'm sure there were other elites below you on the list as well. You should be sure to complain to Delta, so that agent is reprimanded. We're not medallions so that staff can reap our upgrade benefits, which are getting harder and harder to come by as it is.
I am not so sure. This could have been the GA doing it "right". The big issue with DL and Gate UGs is that if you board you fall off the list. While the OP may have been #1 in the GIDs the GA may know that DM had already boarded and pulled that person up. The problem is there is policy (if you board you fall off) and there is what many here think is the right way (go get the higher level elite who boarded).
Until DL does it one way consistently we cannot know if Shena made an appearance.