Originally Posted by
fly4work
I lost an upgrade today on DL 200 LAX-ATL. I was the next on the list to be upgraded. I talked with the GA and she told me one person had not boarded in First and if they don't by the 15 minute mark the seat is mine. Then the other GA overheard her and told me that is not the case as the computer shows 3 more ahead. I told her I am number 1 on the list according to the FIDS. She told me to go take my seat. the GA then walks on the plane and she was looking for the 3 that were supplosedly ahead of me and they were already upgraded. So, instead of finding me (she was looking right at me), she pages a Delat pilot and upgrades him from Coach instead.
Somebody posted a very similar story about this happening on an AA flight. This is not acceptable at all, as I'm sure there were other elites below you on the list as well. You should be sure to complain to Delta, so that agent is reprimanded. We're not medallions so that staff can reap our upgrade benefits, which are getting harder and harder to come by as it is.
