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Thread: Op-up based upon fare
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Old Nov 11, 2011 | 7:27 am
  #18  
ACORD
 
Join Date: Mar 2001
Location: Shanghai
Programs: CX Diamond, HH Diamond, A-Club Gold, Hyatt Platinum, Shangri-la Jade, Intercon Gold Ambassador
Posts: 1,370
Originally Posted by marcuslai
The agent won't necessarily be involved.

And don't get me wrong - I very much enjoyed my CX 838 F upgrade when I was BN 4. But I do think tie-breaks giving priority to a same-tier member who hasn't enjoyed an upgrade for the longest would be a fairer metric than who had the fastest internet access 48 hrs before departure.
Agree. And from a marketing standpoint it makes sense too. A customer who knows about BNs is not necessarily more valuable than one that does not. Better to spread the joy and use last upgrade date for a tie-break
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