Originally Posted by
michaelbbbb
I just upgraded to a new Motorola Electrify and tried to check in for a flight tomorrow. Everything worked fine until I went to view my eBoarding barcode and got this error:
"It is not possible to display a barcode on your handset due to it's screen size. Please use an alternative check in method."
Thank you for bringing this to our attention. The boarding passes should load on the Electrify now, there was something on the server side that wasn't recognizing the device properly and that has been fixed. Let us know if you run into an issue again.
Originally Posted by
LarryJ
Danny,
Had an issue with the Android app yesterday and wanted to send you the details.
Routing was BWI-ATL-BNA on 10/30/11. Arrived early in ATL so did standby for 1452 to BNA instead of waiting for my original flight, 342. The agent gave me a seat request card.
At this point the app showed both 1452 and 342 in My Trips. For 1452 it showed standby instead of a seat but my name did not appear on the app's standby list. Other passenger names appeared on the list along with the count of remaining seats in F/Y.
The gate's display monitor was still showing the connecting gates from the airplane's arrival so I couldn't compare the app's standby list to the one on the gate area display.
About the time that boarding began, the app started returning an error message whenever I tried to view the standby list. I don't remember the exact wording but it was something about the standby list not being available.
When Zone 1 was called the agent called me up saying that I was cleared and I boarded. After boarding, I continued to try to retrieve the standby list but was never able to do so. Also, the app never showed me with a seat. It continued to show me as standby even after the flight had departed. (It's really nice that the app works free through GoGo)
By the time we'd landed, the second leg had completely disappeared from the app. The itinerary in My Trips now showed it as a BWI-ATL trip with no mention of BNA at all. When I got home I checked Delta.com and it also showed only BWI-ATL. I'm waiting now to see if the second leg posts correctly to me account.
Anyway, I'm getting a lot of use out of the app and appreciate the continued development. I hope this information can help you continue to improve it. With the gate display not showing the standby and cleared lists it sure would have been helpful if the app would have been able to display my status so I could see when I was cleared.
Thanks...
As far as both trips showing under the same trip view, that is how it should be at this time, so all is good there.
It seems that the issue may be when you have gone from being standby to cleared, so that is something that we will look into first. As far as error messages, for the upgrade / standby list there is only one and that is that we couldn't load the list.
What you experienced with flight 1452 disappearing when you landed has to do with what happens after your status goes from "checked in" to "on the plane". Once you board the plane the segment disappears from the "face" of the PNR. The "face" of the PNR is just a list of segments that are left to complete. I'd have to double check, but I think it gets a little more complicated when you talk about connections. If I recall correctly, in the event of connection flights all segments stay in the "face" of your PNR until you have boarded the last segment. I will follow up with the connection scenario.
And thank you for the feedback and glad you're getting a lot of use out of it
