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Old Jul 22, 2011 | 12:54 pm
  #90  
Danny_DeltaeCommerce
Company Representative - Delta Air Lines
 
Join Date: Sep 2010
Programs: Delta Air Lines
Posts: 169
Originally Posted by BeachBum770
Danny:

The point of the post was not whether or not I could pay for bags. With all due respect, please read the entire post. As a GM, the bags are free. The point is that if I do mobile check-in, and am checking any luggage, the system automatically tags the luggage as containing "Special Items" and as a result requires me to see a counter agent rather than being able to drop the bags with a SkyCap or via the kiosk baggage drops. The only way to change flag to "No" on whether the luggage contains special items is to go to the Delta web site and perform the check-in all over again and change the "Special Items" flag to "No", thus eliminating any benefit of mobile check-in.
My apologies for not following completely, I understand your issue now. We'll look into why free bags are getting tagged as special items and look at getting it fixed soon.

Danny, eCommerce / delta.com | Delta Social Ambassador
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