Originally Posted by
BeachBum770
Question about mobile check-in. I have not used the mobile check-in feature in months due to the fact that when I was checking bags, it automatically tagged the bags as having "special" items in them, so I was not able to use the SkyCap or Kiosk, but had to go to a counter to check my bags. Since I normally check bags, this deterred me from using the app for mobile check-in. Thanks for any input!
Edited to Add: I just did mobile check-in for my flight tomorrow and noted that this issue still exists. I see no way on the App to change it, but my check-in luggage was tagged as containing "Special" items that would require me to go to the counter. Fortunately, I was able to go online and change it to no special items, but that kind if defeats the purpose of the mobile check-in.
Originally Posted by
Danny_DeltaeCommerce
Paying for bags within the application is also a feature we looking to make available.
Danny:
The point of the post was not whether or not I could pay for bags. With all due respect, please read the entire post. As a GM, the bags are free. The point is that if I do mobile check-in, and am checking any luggage, the system automatically tags the luggage as containing "Special Items" and as a result requires me to see a counter agent rather than being able to drop the bags with a SkyCap or via the kiosk baggage drops. The only way to change flag to "No" on whether the luggage contains special items is to go to the Delta web site and perform the check-in all over again and change the "Special Items" flag to "No", thus eliminating any benefit of mobile check-in.