FlyerTalk Forums - View Single Post - Things airlines do poorly

Jun 25, 2011 | 2:59 pm

#22

Ancien Maestro

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Quote:

Originally Posted by pinniped

I find it amazing that no airline in the world has a robust, fully-functional, stable website through which it can sell or modify all of the same types of tickets it can sell or modify via phone.

If such a beast exists, I'm not aware of it. Maybe ANA comes close? (For one of their own frequent fliers, of course.)

Even more amazing is how many airlines have sites that barely work. (Southwest being a prominent one now.)

It's 2011, not 1996.

I agree..

This multi-billion dollar industry hurts when airlines can't even have a properly working basic website that's available..

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