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Thread: FAQ: American Airlines and AAdvantage - Please check here first!
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Old Jun 22, 2011 | 6:04 pm
  #254  
dstan
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Revised Update: Calling AA 800 numbers from overseas
Originally Posted by dstan
• How do I get through to AA on the phone?

<snip>

From outside the U.S. and Canada, AA can be telephoned by one of three methods:
  1. Direct dial the desired 800 number using Skype or other internet telephony service, toll free. Direct dialing 800 numbers from landlines or mobile phones overseas may or may not work, and will not be toll free.
  2. Dial the desired 800 number via the AT&T World Traveler Service local access number. Long distance charges will apply and can be paid using an AT&T Calling Card, AT&T Prepaid Phone Card, credit card, or collect call. AAdvantage elite customers (GLD, PLT, EXP) can dial their elite 800 number using this service and AT&T will automatically recognize the number and bill the long distance charges to AA without asking the caller for a payment method.
  3. Direct dial +1-817-963-1234 to contact AMR headquarters; an operator or the voice recognition system can then connect callers to the appropriate office or desk.
<snip>

Wiki: Contacting AA
AA.com: Contact AA | AT&T World Traveler | Remember Me
FT: Tips and Tricks for AA’s Voice Recognition Phone System
FT: How to Call AA 800 Numbers from Overseas
hillrider has added some additional info to the wiki, referenced in the ongoing discussion thread, but I think I've hit the three major methods here. Thanks again for the feedback.
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