I agree in Y and regional J but am one of those who prefer the CX long haul coffins to the square SQ J seats, which I dislike as they are too hard and my legs keep bumping into the cutouts when I sleep. SQ's F&B is easily superior too. But when on the ground and/or in distress, there is absolutely no contest - I can rely on the CX front line to help me out effectively and SQ's to refer me to the supervisor's supervisor whilst telling me about their processes and problems (but not solving mine).