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Thread: Accor ignoring customer e-mails
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Old Apr 25, 2011 | 4:19 am
  #6  
abhilife2001
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Join Date: Nov 2009
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Originally Posted by RamPardes
I am a Platinum A-Club member and I really don't understand those guys at Accor - They don't even bother responding to e-mails!

It's not something which happened once, but a systematic thing.

How do they expect people to be loyal to a company not even giving basic service?
IMHO ur thread heading is incorrect ..Accor ''ignoring'' means or potrays that they were earlier not ignoring emails and customer issues..IME they have always been ignoring emails or sending random irrelevant replies
The subject should be Accor continues to ignor


Originally Posted by Accor Concierge
Hello,
Please allow them maximum 2 weeks to get back to you.
If it's urgent, please contact our customer service by phone : http://www.a-club.com/en/phone-contact.html

Thank you!

Dieu Anh
IIRC, when u submit a query online, we get a pop up stating we will get a reply within 72hrs ( or 48hrs am not sure).. Then why 2 weeks ?
Similar thing with IHG's PC and Marriots MR and I have always got relevant replies within this time..
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