Originally Posted by
javabytes
Much of the time it seems like this is done BY the automation. Every time I hit the IROPS page on the website, the rebooking class is F or Y. My original fare basis code is still shown under my name, but the class is F or Y. If this is done by design, what makes your changing it at the gate right?
Originally Posted by
zsmith2
The design is flawed and should be fixed within the upcoming months....so yes it does make it right.
if delta's system-wide, corporate, and
official policy design is to rebook IROPS into F/Y, a GA making changes to that policy in the subjective belief that "the design is flawed and should be fixed [soon]," what the GA did, and what you are doing, is really no different than a GA handing out F boarding passes to their buddies and denying medallions their upgrades.
delta invests a lot of time and money in its IT, to ensure that it serves the corporate purpose. it is often at the expense of the customer, as many threads here on FT will attest. but not always.