Originally Posted by Karter

Call me paranoid but I just wanted to talk to CO to see if I'm on the pre-check-in upgrade list or whatever. I called the elite number and waited for 21 minutes. Then the agent says "how can I help you" or whatever and I said "can you have a look at this booking please...?". She responds, "I can't hear you very well" or something like that and then HANGS UP. No "can you speak up" or something similar but she hangs up. So this is officially my first CO experience and I'm absolutely dreading the future of this merger more than ever.