Originally Posted by
jdbelfast
Yesterday was in Maple Leaf Lounge when flight was cancelled from YYZ-LHR. AC said if you were in transit they would arrange a hotel and provide food vouchers, if you were starting your journey in YYZ, advice was to go home. I asked how could I go home given i was on a work trip? Was told that YYZ was considered my home for the purposes and collect my bag. Went and collected luggage but thought i would go to complain. Met a highly arrogant and obnoxious team leader who said "we cannot provide for everyone". To be fair to him at least he provided me with the distressed passenger hotel booking number.
This morning i scoped out possible re-routing and was willing to go anywhere in the UK or Ireland. Went to AC desk and while in queue they shouted they could do nothing for people booked on LHR but i stayed in queue and asked about rerouting was told it was impossible bt i could be booked to LHR for a flight on the 27th, and be on standby in the meantime.
went around every desk and US airways were fantastic. Got a flight yyz-phi-dub.
I've flown 4 times from UK-Canada in past 6 months, all on AC, but for my next 4 flights in the next 6 months i'll go on any other airline
If I were you, I'd wait until US actually gets you somewhere before making such statements. Just because their reservations computer is able to book a flight does not mean it will happen given the colossal number of aircraft and crew, not to mention passengers, who are still in very much the wrong places. It's clearly an awful situation, but as the old saying goes, s**t happens.