Originally Posted by
B747-437B
I've found that the US number always directs me to Mumbai rather than Dubai. The ringtone for Mumbai is very distinctive and also the convent English accents. In contrast the Dubai call center also have plenty of Indians but mainly from the South with their own distinctive accents.
Actually you are correct, it does direct you to Mumbai at times, now that you mention the ringtone. That being said, I usually call during US business hours. The NY-based agents are just great... arguably better than even the Gold desk.