Originally Posted by ung1

Indeed. This one time, she said, ok let me check availability. I told her there are seats available in the fare bucket. Then she said ok let me check the penalties on date change. I told her there were none. Yes sir but I have to check. Of course. When she started on the check in/ seats nonsense, I said, this is the 4th time I'm calling this week so don't go over it again, I'll do everything online.

Which is why they should make something as simple as date changes available online!