Originally Posted by
khalid26
Yes please....
Spent 35 mins on the phone the other day just to change from an evening to afternoon flight and after all that was told I couldn't. They keep transferring between departments although you choose the right number in the menu options.
I've started calling only after the Singapore office is closed since they started redirecting to the Indian Call Centre. They pick up in one ring (unlike forever for the Singapore office) and sort everything out fast, though there's all the annoying things I mentioned in my post.
I don't think it's possible to get through to them in Dubai though.