Originally Posted by
pshuang
Nice to have you here.
Quite frequently I'm in the middle of looking at my Hyatt Gold Passport account (e.g., reconciling what posted vs. what I had requested [points vs. miles]... that's a different thread, though). I switch to a different window to do something else "briefly", and when I switch back, I find that it was not brief enough, my hyatt.com session has timed out.
If I didn't trust my Web browser to let it memorize my password, I'd be even more annoyed. As it stands, if I were in the middle of a search, for example, it's annoying for the search to be lost and have to start over when I have to log in again due to the aggressive timeout.
Bill from E-Commerce here. Glad to be here and thanks to all of you for your business at our hotels and online.
Are you finding that "briefly" is more than 10 minutes? We have considered increasing the session timeout values, but it does put an additional demand on the servers. We've considered 15 minutes rather than 10. Our logs show that very few users seem to be going over the 10 minutes. If it you are getting this less than 10 minutes after your last interaction, then we have a bug somewhere.
I'd be interested in reports from others who are running into this timeout issue and your thoughts on the 10 minute timeout.