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Old Sep 1, 2010 | 8:05 pm
  #9  
MilesMark
 
Join Date: Mar 2010
Location: MA
Programs: AA Lifetime Platinum, SPG Gold
Posts: 174
Originally Posted by Ben Linus
I've gotten many miles by shopping online and it's to the point I don't even worry about verifying most of the time. After several weeks the miles show up.
You are very much the fortunate exception. It is the far more common experience that miles do not post and, when after 45 days you are finally allowed to submit an inquiry, a packaged reply comes back saying that Vesdia (the AA vendor) is "researching" the question. And that's usually the last you'll hear. I've taken to waiting an additional 10 days after the "research" reply and writing to AA's customer relations department, with a list of the dates, retailers, order numbers, and number of miles earned, and miles will generally be credited within a reasonable time thereafter.

Vesdia started in the fall of 2009 and the result has been abysmal. I suggest you keep good records of the purchases made through the site. I love the idea of taking an image of the AA portal as you click through, as on at least one occasion, Vesdia replied that they had no evidence that we'd done so when we most assuredly had.

Please sure to close all other windows before clicking through, as the last cookie counts and the purchase could be credited to some other site than AA.
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