Leah,
thank you very much for your pro-active web communication in this community! I find it very open-minded that you share the tripadvisor links, given that the Romanos does not score high points in service categories... yet. I trust these are teething issues and will be sorted eventually. I will stop by in the weeks to come and cannot wait...
Hello Mag,
First of all thank you for your kind comment. One of the underlying principles of both Starwood and Costa Navarino is honesty in our business practices which is why I chose to share the links openly with the forum.
Our guests opinions are very important to us, and although we have received some negative reviews every comment is very valuable in helping identify areas for improvement as we move forward in our first season. Please rest assured we are working hard to improve the service experience at both properties.
Our team looks forward to welcoming you to Costa Navarino.
Kind regards,
Leah Lenihan
on behalf of Starwood Costa Navarino