Originally Posted by
DeltaWebDev
that's not a fair statement. i spent at least a year or more posting here on an almost daily basis. during one of our large large production loads, i even posted while it was happening it to keep everyone updated as we found issues and fixed them. i'm also the person that asked for the thread to be a sticky. my hope had been that people would look through the thread to see if their issue had been reported. unfortunately more times than not posts are prefaced with "this thread is too long" or "i didn't look." i found it interesting, if not a little insulting, that the expectation was for me/us to look into an issue even though the person reporting wouldn't do the due diligence to see if it had already been reported. its one of many factors that resulted in me all but stopping to post here.
additionally the northwest forum had a sticky thread shortly after they launched their move from 8x6 (800x600 resolution display) to 10x7 (1024x768 resolution display) to report bugs found. it was there for quite some time. its just that its easy to forget such things when one wants to bash delta.com.
We appreciate your efforts in these respects. I've seen acknowledgments of your work and your communication here before.
But the real issue is the complete lack of functionality of the SM system. However much fixing is done with DL.COM, it can't help if - for example - there's no published award chart for non-US origins so nobody knows whether their 300k ticket from HNL to TPE is a SkySnork one or not.
And the issues with NWA.COM were minor in comparison. They certainly didn't have the potential to drive people to other airlines, as the SM dysfunctionality does. I do realize that this is well beyond your power to correct. But you can expect continuing criticism of DL.COM even if it effectively delivers as your management intends - this is because what revmgmt intends is so limited as to be almost useless from the customer viewpoint.
One day, I hope you have the chance to work for an airline management who are more forward-looking and who allocate the website, and you, the authority to make things happen in ways that genuinely satisfy customers.