Originally Posted by
AndyTLe
This thread was a simple question about why NWA agents are replying to Delta submitted messages. That question has been addressed before. It only took 2 replies to stray from the original purpose of the post to another NW is better than DL jab.
Is it really a jab though? NWA customer service agents have always been known to be more empowered to assist customers. Even Anderson admitted this was a weakness among Delta that he intends to fix.