Originally Posted by
socrates
1) Search is your friend...this topic has many many threads on it
2) As noted in the above mentioned threads you'll be better off having your issue handled by NWA than by DL...
Number 2 is questionable - NWA agents still cant handle that many Delta issues due to system limitations. As much as I prefer NWA customer service, I'd much rather have a DL agent handle a DL problem.