Originally Posted by
ahappyelite
Anyone surprised that the hotel industry has the nerve to devalue points in the middle of a recession/depression? This is a totally out of control industry that still continues to charge more than $100 a night at every middle of nowhere hotel even those located in the middle of a filling station. The hotel scam (facilitated- sorry by business travellers who don't usually care if they are being ripped off). There are hefty redemption requirements, usually 2 or 3 hotels in the whole world in their lowest category, and a constant erosion of point value, and plenty of multi star "franchise in name only" dumps.
If anyone thinks that people are making empty threats, I was able to go from 30 nights a year at Marriott to none-I couldn't bear the bait and switch even though it was my employer that was being scammed. Now I no longer travel much and when I do the Red Roof Inn is usually fine.
As a leisure traveller, I have found the airlines to almost always be a great bargain.
The hotel folks remind me of the Sopranos- I won't even start about the double billing, charges I never made, sneaky fees, interent charges at $250 hotels, etec.
If you think Hilton is customer-unfriendly like I do, then you should check out what Delta Airlines has done since the start of 2008 to the holders of DL program currency. Hilton management's action in this regard looks almost saint-like relative to what Delta Airlines management has done to devalue DL program currency in this environment of falling demand for air travel services.