Originally Posted by
nonce
QF and JQ are different airlines. So if JQ (either 3K or JQ) haven't paid QF (or at least QF don't think they have been paid) then are you expecting them to carry you for free? This is no different to an issue I nearly had with a reticket on a QF flight where my CC wasn't processed correctly and the charges never posted. Luckily I needed the change the flight again otherwise I would have been offloaded at < 24 hrs unless payment was made.
Apart from the small "member of the Qantas Group" at the bottom of the JQ website can anyone actually show me where JQ claim to be as tightly part of QF as many of you believe they are? As from first hand experience I am yet to see what many here believe.
I don't think the OP was expecting QF to be carrying them for free - they had paid JQ, they fully expected JQ to have honoured their contract and have paid QF to carry them on behalf of JQ. The OP suspected there were issues with the booking and alerted JQ prior to departure - JQ insisted all was well and that the issue was purely one in their email system. I expect their credit card had been charged at this point, so would not be similar to the cc not being processed (which we've probably all experienced at one stage or another).
If all is as above, I would be going straight to my credit card company and asking them to resolve. It looks like JQ have charged for a service they did not provide. The only fly in the ointment may be that without the e-ticket, how do you prove what you actually booked? I think what we're missing here is JQ's response now. The OP stated that JQ staff at MEL stated that the issue was Qantas' - in that case it sounds like JQ recognise that they had a booking for the OP. Should be a simple case back to the cc company.
The issue then becomes that I suspect the refund for PER-MEL on JQ will be far less than PER-MEL last minute on QF - how do you recover that? Would a standard Travel Insurance policy schedule - even if the OP had cover - list this scenario? I doubt it.
TBH: This is one reason I always use a trusted Travel Agent, even if that does cost me a booking fee. Mine is like a bulldog and will ensure that everything is 100% before travel and when things do go awry (as they inevitably will) they've proven to me that they'll get it sorted to minimise my concerns and disruption.
BD