Is WestJet's price drop guarantee for real?? [ended for bookings >5 Jan. 16]
Jan 5, 2016, 2:06 pm
#61
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
A feature in yesterday's Financial Post tends to support this view...WS is battening down the hatches for 2016 since 30% of its activity is based in Alberta.
Jan 5, 2016, 2:13 pm
#62
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Well I got about $1000 in WS Dollars for this, so better than nothing. If I had to guess, this has been an administrative nightmare. As a general rule, people are stupid, and I imagine all sorts of dumb PDG's were coming in that were using enormous resources to respond to.
Jan 5, 2016, 10:51 pm
#63
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
Well I got about $1000 in WS Dollars for this, so better than nothing. If I had to guess, this has been an administrative nightmare. As a general rule, people are stupid, and I imagine all sorts of dumb PDG's were coming in that were using enormous resources to respond to.
I guess with the economy heading down the drain there are likely other incentives for WS to remove this program.. aside from the likely headaches employees were enduring.
Jan 6, 2016, 7:11 am
#64
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
http://business.financialpost.com/in...o-weak-alberta
25 per cent of our capacity originates in Alberta.”
It is however disappointing to see this program ended as it was a useful sales tool.
Last edited by tcook052; Jan 6, 2016 at 7:51 am
Jan 6, 2016, 12:21 pm
#65
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Couldn't they have implemented something like AS has? I used Alaska's lowest price guarantee about a month ago, and it was all done online through their website. I just went to my original booking, clicked on a link and the site automatically compared my original itinerary price with the lowest current price, and then the site automatically placed the difference as a credit in my AS account. No AS employee input or oversight required at all. ^
I guess with the economy heading down the drain there are likely other incentives for WS to remove this program.. aside from the likely headaches employees were enduring.
I guess with the economy heading down the drain there are likely other incentives for WS to remove this program.. aside from the likely headaches employees were enduring.
Jan 8, 2016, 3:57 pm
#66
Join Date: Jan 2015
Location: YXE
Programs: WS Gold, SPG Plat, Nexus, HDC Gold, CCarlson Gold, HHonors Diamond,
Posts: 130
How would someone even go about checking to see if there was a price drop without investing a significant amount of time searching that flight up repeatedly? Is the ROI really there?
How would you be able to check after the fact, noting that the cessation of the plan still notes eligibility for flights completed before the cut off.
How would you be able to check after the fact, noting that the cessation of the plan still notes eligibility for flights completed before the cut off.
Jan 8, 2016, 7:12 pm
#67
Join Date: Aug 2014
Location: YYC
Posts: 2,074
How would someone even go about checking to see if there was a price drop without investing a significant amount of time searching that flight up repeatedly? Is the ROI really there?
How would you be able to check after the fact, noting that the cessation of the plan still notes eligibility for flights completed before the cut off.
How would you be able to check after the fact, noting that the cessation of the plan still notes eligibility for flights completed before the cut off.
You can't check after the fact. Claims must be submitted within 24 hours of finding a lower price. Kinda hard to find a price online for a flight that's already been completed.
Jan 11, 2016, 9:16 pm
#68
Join Date: Jan 2016
Location: Victoria BC
Posts: 3
Does anyone have an idea what the turn around time for getting a response to a claim for a price drop? I submitted mine two weeks ago. Received a confirmation WS received my claim almost immediately but nothing since. TIA.
Jan 12, 2016, 5:00 am
#69
Join Date: Aug 2014
Location: YYC
Posts: 2,074
I reviewed my emails and the last time that I submitted one in the fall it took 9.5 business days. Just inside their 10 business day service level quote.
Still waiting
Jan 22, 2016, 12:11 pm
#71
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
Jan 22, 2016, 1:37 pm
#72
Join Date: Jun 2005
Location: YVR
Posts: 166
I am also still waiting on a claim submitted January 5, which is 13 business days now.
Despite its shortcomings, I think it's a shame that the PDG has ended. I would have booked several more flights for this year and next with WestJet if it had continued. Now I will be much more likely to look at booking with another carrier. Alaska Airlines for example has a really great low price guarantee, which is completely automated and does not require screen shots, minimum $25 price drop, waiting days to weeks, etc.
Despite its shortcomings, I think it's a shame that the PDG has ended. I would have booked several more flights for this year and next with WestJet if it had continued. Now I will be much more likely to look at booking with another carrier. Alaska Airlines for example has a really great low price guarantee, which is completely automated and does not require screen shots, minimum $25 price drop, waiting days to weeks, etc.
Jan 30, 2016, 7:13 am
#73
Join Date: Jan 2005
Location: YHZ
Programs: UA PREMIER GOLD, AC*E25K, Best Western Diamond, Marriott Gold, NEXUS/GE
Posts: 131
Similar experience. I submitted a PDG claim on 9Jan, got the robo-reply "Hi there, Thanks for submitting a Price Drop Guarantee claim. A WestJet agent will review your information and respond as soon as possible," the same day, and now 15 business days have passed, and still no response from a WestJet agent....
...