Is WestJet's price drop guarantee for real?? [ended for bookings >5 Jan. 16]
Oct 23, 2015, 10:18 am
#46
Join Date: Dec 2002
Location: Toronto
Posts: 484
A one-year eligibility period would be nice, also considering you don't receive the credit until about a month AFTER the trip for which you overpaid.
Oct 26, 2015, 12:22 pm
#47
Join Date: Aug 2004
Posts: 260
Re: Previous comments
Credit to family members: You can use any family members credits for others in the family (I don't know about friends)
For Companion Pass; Westjet wants to see the fare for 2 passengers since it may be last seat available.
Credit to family members: You can use any family members credits for others in the family (I don't know about friends)
For Companion Pass; Westjet wants to see the fare for 2 passengers since it may be last seat available.
Oct 26, 2015, 12:23 pm
#48
Join Date: Aug 2004
Posts: 260
KUDOs to Rachel | Experience Support
I submitted a Price Drop for the wrong flight - but - Rachel replied:
I will however make an exception and approve your claim. For future claims please be sure to send a screenshot for the exact same flights that you originally booked to avoid any potential denials.
I will however make an exception and approve your claim. For future claims please be sure to send a screenshot for the exact same flights that you originally booked to avoid any potential denials.
Nov 1, 2015, 8:26 am
#49
Join Date: Dec 2010
Location: Calgary
Programs: Altitude E50K, WS Gold (status match)
Posts: 1,211
Nov 2, 2015, 10:17 am
#50
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Nov 9, 2015, 3:26 pm
#51
Join Date: Nov 2015
Posts: 1
I booked for 8 people and my claim was rejected because my screenshot was for one passenger. Things didn't match so a big FAT NO. You can't even do a screenshot for 8 people since you have to call in purchases for 7 or more. I called Westjet before I submitted and asked how to proceed and they said do a screenshot for just 1 person.
The other huge issue I have with this is that they are not guaranteeing what you have bought but what you can buy when the price drops. Example: You booked for 4 passengers and then notice a price drop later but it says only 3 seats are available at this price. Too bad for you. No guarantee for you as there are only 3 seats left and you need to claim for 4. I argued (politely) with the westjet rep and she just didn't understand. If we all booked separately we could all claim separately and there would be no issue. Westjet's price drop guarantee is full of RED TAPE and do not buy on based on their games. And here I thought they were the good guys.
The other huge issue I have with this is that they are not guaranteeing what you have bought but what you can buy when the price drops. Example: You booked for 4 passengers and then notice a price drop later but it says only 3 seats are available at this price. Too bad for you. No guarantee for you as there are only 3 seats left and you need to claim for 4. I argued (politely) with the westjet rep and she just didn't understand. If we all booked separately we could all claim separately and there would be no issue. Westjet's price drop guarantee is full of RED TAPE and do not buy on based on their games. And here I thought they were the good guys.
Dec 18, 2015, 8:05 am
#52
Join Date: Mar 2003
Location: Ottawa, Canada.
Programs: Bonvoy-lifeime Titanium,Amex Plat
Posts: 904
hope it works this time
We will be taking our first WestJet flight ever later this month and decided to sign up for their rewards program. Noticed the 'lower price guarantee' and decided to take a look and to my surprise, the price had dropped by more than $100.00 per person for the exact same flights/dates, so a potential savings of over $200.00. My excitement was soon diminished when I noticed that the guarantee ONLY applies for tickets booked from Sept 15th onward and mine was booked earlier.
I guess I am SOL!!
I guess I am SOL!!
Dec 18, 2015, 11:17 am
#53
Join Date: Apr 2012
Location: YYZ
Programs: MR Plat
Posts: 383
Sending in PDG now, thanks so much!
EDIT: Upon further review, it looks like they opened up tickets in the Econo bucket but the ones I bought were in Flex so maybe no go...
Jan 4, 2016, 8:41 am
#55
Join Date: Dec 2002
Posts: 8,003
I submitted a PDG a couple weeks ago.
Got the following response back.....
We're sorry to inform you that the Price Drop Guarantee claim for booking XXXXXX on Dec XX, does not qualify due to the following reason(s):
The lower fare claimed was not for the exact same flight date and/or time as your original booking. However I was still able to see the same flight you have and able to make a one time exception to honour the price drop. Going forward please make sure you select the correct flights you have booked.
$xx WestJet dollars will be deposited into each of your accounts within 30 days of completing your entire trip. Once deposited, you will have six months to redeem any WestJet dollars issued for the Price Drop Guarantee before they expire.
I have no idea what they are talking about. I reviewed the screen shot and it's for the exact date/time of travel.
Got the following response back.....
We're sorry to inform you that the Price Drop Guarantee claim for booking XXXXXX on Dec XX, does not qualify due to the following reason(s):
The lower fare claimed was not for the exact same flight date and/or time as your original booking. However I was still able to see the same flight you have and able to make a one time exception to honour the price drop. Going forward please make sure you select the correct flights you have booked.
$xx WestJet dollars will be deposited into each of your accounts within 30 days of completing your entire trip. Once deposited, you will have six months to redeem any WestJet dollars issued for the Price Drop Guarantee before they expire.
I have no idea what they are talking about. I reviewed the screen shot and it's for the exact date/time of travel.
Jan 4, 2016, 11:51 pm
#56
Join Date: Aug 2008
Location: YXY
Posts: 3,506
No more Price Drop Guarantee
"As of January 5th, 2016, the WestJet Price Drop Guarantee is no longer available. For all guests who booked with us prior to January 5th, 2016, our Price Drop Guarantee is still valid."
http://www.westjet.com/guest/en/pric...uarantee.shtml
http://www.westjet.com/guest/en/pric...uarantee.shtml
Jan 5, 2016, 10:16 am
#60
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
What the???
https://www.westjet.com/guest/en/pri...uarantee.shtml
As of January 5th, 2016, the WestJet Price Drop Guarantee is no longer available. For all guests who booked with us prior to January 5th, 2016, our Price Drop Guarantee is still valid.