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Missing points from Elevate account.

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Old Apr 15, 2016, 6:14 am
  #1  
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Join Date: Feb 2002
Location: New York City, Northern NJ
Programs: AS, AA, Hilton, Hyatt
Posts: 1,041
Missing points from Elevate account.

So between yesterday and this morning, 5971 points are missing from my account. These were from credit card activity for March.

Anyone else?
rubbernyc is offline  
Old Apr 15, 2016, 8:29 am
  #2  
 
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
Yes, I mentioned this in the CC thread.

Unannounced promo for March--charge $5000 to your Virgin Visa and have 5000 points deducted from your account.
sfozrhfco is offline  
Old Apr 15, 2016, 10:28 am
  #3  
 
Join Date: Apr 2016
Programs: Virgin America
Posts: 95
Makes me feel better about never getting my March points (or companion ticket)!
skron is offline  
Old Apr 15, 2016, 1:34 pm
  #4  
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Location: New York City, Northern NJ
Programs: AS, AA, Hilton, Hyatt
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I sent in a ticket to customer service and still no word.
rubbernyc is offline  
Old Apr 19, 2016, 7:48 am
  #5  
 
Join Date: Feb 2016
Posts: 133
Has anyone managed to get and keep their points yet? This is now officially beyond ridiculous.
jakers3200 is offline  
Old Apr 19, 2016, 8:10 am
  #6  
 
Join Date: Feb 2008
Posts: 96
Nope

My wife originally got her points even when I didn't, but I checked her account last night and now her CC points from March are gone! How can they screw up this badly and take so long to fix?!
Phamer55 is offline  
Old Apr 19, 2016, 8:29 am
  #7  
 
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
My April statement closes this week so will see if all the points post together. It has been 4 weeks now with no word as to when or even if it will be resolved.
sfozrhfco is offline  
Old Apr 21, 2016, 4:47 pm
  #8  
 
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
I'm in the same boat. I'll be raising polite hell if the points aren't there...

...though on the bright side I've been dumping my spend to a VS card instead of a VX card, and I have a Chase card inbound (an ex-AGR card that I converted from Freedom to Sapphire...it's my oldest CC and there wasn't a chance in hell of me using "old Freedom" enough to justify it).
GrayAnderson is offline  
Old Apr 22, 2016, 7:40 am
  #9  
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Join Date: Feb 2002
Location: New York City, Northern NJ
Programs: AS, AA, Hilton, Hyatt
Posts: 1,041
My points posted again this morning. All 7k+ points.
rubbernyc is offline  
Old Apr 22, 2016, 7:47 am
  #10  
 
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
Mine posted as well. Now we will see if the April points post over the weekend or if that will also involve a one month wait.
sfozrhfco is offline  
Old Apr 22, 2016, 11:28 am
  #11  
 
Join Date: Apr 2016
Programs: Virgin America
Posts: 95
I just received my April points, but still no March points...

Edit: Maybe it's March and April combined?

Edit Edit: I think they did combine March and April. Looks like I'm good.

Last edited by skron; Apr 22, 2016 at 11:39 am
skron is offline  
Old Apr 22, 2016, 12:03 pm
  #12  
 
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
My 26k+ March points posted today. My April statement closes tomorrow, so we'll see when those come in.
artieb78 is offline  
Old Apr 23, 2016, 12:00 am
  #13  
 
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
26k points? Good lord, did you buy a car with the CC or just MS it to death?

(To be fair, depending on what I can extract from it I might be returning some spending to the card...IF AND ONLY IF I manage to seriously run my balance down before the merger. Unless there's some assurance of continued access to VS in the new company via AS, I suspect I'm going to have almost no use for AS points given how spotty "actual" availability ends up being in a lot of cases)
GrayAnderson is offline  
Old Apr 24, 2016, 12:30 pm
  #14  
 
Join Date: Jan 2010
Location: SFO & ORD
Programs: UA1K, VXgold
Posts: 93
Originally Posted by GrayAnderson
26k points? Good lord, did you buy a car with the CC or just MS it to death?
We put a lot of our upcoming wedding expenses on the Virgin CC. Got lots of points now for a honeymoon. ^
artieb78 is offline  
Old Apr 28, 2016, 10:46 am
  #15  
 
Join Date: Sep 2015
Location: SFO
Programs: UA 1K, AS MVP, Bonvoy Plat, IHG Plat, HH Gold, Hyatt Disc
Posts: 217
At this point, if you have the Starwood AmEx, it makes no sense to put any non-VX spend on the VX card -- since the Starwood transfers 1:1 plus you get a 25% bonus with each 20k transfer (i.e., $20k spent on Starwood = 25k elevate points).
shza is offline  


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