Can USairways.com reservations be canceled within 24 hours?
Dec 19, 2005, 1:05 am
#1
Original Poster
Join Date: Jan 2003
Location: between DCA and BWI
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Can USairways.com reservations be canceled within 24 hours?
Many airline websites (UA, NW, etc) allow you to cancel bookings within 24 hours with no penalty. Does US have a similar policy?
Dec 19, 2005, 3:37 am
#2
Join Date: Aug 2005
Location: SEA
Programs: US CP, *Gold, AA Peon
Posts: 83
Before the merger w/ HP, US had a policy that allowed you to cancel a reservation made within a 24hr window of making the reservation. Per the website:
"Due to new policies with our merger partner, America West, we no longer support 24 hour cancellation of tickets."
Currently, the policy dictates that US lets you hold a reservation for 24hrs, where you can cancel that reservation at anytime w/in the 24hr window.
-GH
"Due to new policies with our merger partner, America West, we no longer support 24 hour cancellation of tickets."
Currently, the policy dictates that US lets you hold a reservation for 24hrs, where you can cancel that reservation at anytime w/in the 24hr window.
-GH
Dec 19, 2005, 6:39 am
#3
Join Date: Jul 2004
Location: Honolulu, Hawaii
Programs: US1
Posts: 1,928
Too bad you can't put a hold on a ticket on the website. You use to be able to do that. But now you have to call the RES for that. What crap
Originally Posted by ghhoughton
Before the merger w/ HP, US had a policy that allowed you to cancel a reservation made within a 24hr window of making the reservation. Per the website:
"Due to new policies with our merger partner, America West, we no longer support 24 hour cancellation of tickets."
Currently, the policy dictates that US lets you hold a reservation for 24hrs, where you can cancel that reservation at anytime w/in the 24hr window.
-GH
"Due to new policies with our merger partner, America West, we no longer support 24 hour cancellation of tickets."
Currently, the policy dictates that US lets you hold a reservation for 24hrs, where you can cancel that reservation at anytime w/in the 24hr window.
-GH
Dec 19, 2005, 9:05 am
#4
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Originally Posted by ghhoughton
Currently, the policy dictates that US lets you hold a reservation for 24hrs, where you can cancel that reservation at anytime w/in the 24hr window.
-GH
-GH
Dec 19, 2005, 1:17 pm
#5
Join Date: Dec 2000
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Originally Posted by PHL
That's hardly a policy when the actual FARE is not guaranteed until you actually pay for it. There's no difference in doing that vs. just booking the trip when you're actually ready to pay.
Dec 19, 2005, 10:55 pm
#6
Join Date: Apr 2005
Location: Ellington, CT
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Posts: 69
I disagree. The fare is held as well.
Originally Posted by PHL
That's hardly a policy when the actual FARE is not guaranteed until you actually pay for it. There's no difference in doing that vs. just booking the trip when you're actually ready to pay.
Dec 20, 2005, 3:32 am
#7
Join Date: Aug 2005
Location: SEA
Programs: US CP, *Gold, AA Peon
Posts: 83
Personally, I appreciated the 24hr cancel/change policy. Now I have to be more mindful of booking trips and try to avoid booking them at 3am. No more correcting mistakes 
The new policy won't let you 'change' your reservation since it's not the one they held for you... booooo. I suppose if I booked tickets when I was more awake, I'd appreciate the new policy more
-GH
The new policy won't let you 'change' your reservation since it's not the one they held for you... booooo. I suppose if I booked tickets when I was more awake, I'd appreciate the new policy more
-GH
Dec 20, 2005, 10:25 am
#8
Join Date: May 2004
Location: VA
Programs: Marriott Silver, Hilton Silver, Hertz #1 Gold, Avis Preferred
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I didn't think the fare is held. I once did that--put it on hold for 24 hours--and then came back the next am with the intention of purchasing but it came back with a different fare. I called and was told that my hold just reserved the seat, not the fare. I was ticked.
Feb 11, 2006, 4:05 pm
#9
Join Date: Sep 2004
Programs: USAir
Posts: 429
The 24 hour policy does ot exist - they grab the money and hold
Grace to irresponsible actions of one of the moderators with the long name I do not want to be here.
Last edited by m44; Aug 20, 2007 at 10:56 pm Reason: Grace to irresponsible actions of one of the moderators with the long name I do not want to be here.
Feb 11, 2006, 5:21 pm
#10
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Originally Posted by m44
Would you have the exact source of the policy of making refunds anytime within 24 hours.?
They grabbed my money and although I cancelled within 10 minutes - they refuse to give back the money. Also note that they do not email confirmations immediatly, and you do not know what reservation you made until than.
They grabbed my money and although I cancelled within 10 minutes - they refuse to give back the money. Also note that they do not email confirmations immediatly, and you do not know what reservation you made until than.
I really doubt that you have no idea what reservation you made until you receive the email from USAir. That makes no sense. What are you doing, just clicking on random buttons on your screen and then checking your email to see what you bought?
Feb 11, 2006, 10:31 pm
#11
Join Date: Jul 2003
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Lets be clear...
US used to allow paid reservations to be cancelled and refunded within 24 hours. They did not hold fares unless you actually paid, otherwise your fare could (and, fairly often, did) change before you paid, sometimes down, mostly up, at least in my experience...
The new system is that they do in fact hold the fare for 24 hours on reservations not yet paid for. Book the trip and call back to pay within 24 hours and the fare will not change. Once you pay - no refund, so if in doubt, book, but don't pay immediately, just within 24 hours...
Some people prefer one version, some prefer the other. It really has to do with which system causes you to have to phone the second time more often - cancelling a paid reservation or confirming and paying for a booked, unpaid reservation.
The new system is that they do in fact hold the fare for 24 hours on reservations not yet paid for. Book the trip and call back to pay within 24 hours and the fare will not change. Once you pay - no refund, so if in doubt, book, but don't pay immediately, just within 24 hours...
Some people prefer one version, some prefer the other. It really has to do with which system causes you to have to phone the second time more often - cancelling a paid reservation or confirming and paying for a booked, unpaid reservation.
Last edited by PhillyFive; Feb 11, 2006 at 10:32 pm Reason: adding info
Feb 12, 2006, 12:10 pm
#12
Join Date: Oct 2001
Location: Pittsburgh, PA
Posts: 324
Under the old 24 hour cancellation system, you didn't have to call at ALL -- you could cancel within 24 hours right from the website.
How I miss that system...
How I miss that system...
Feb 12, 2006, 1:01 pm
#13
Join Date: Dec 2000
Location: Charleston, SC, USA
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DL has started the system which US quit. Even better, although DL says 24 hours, their Website let me cancel & start over 2 whole days later without fee. So it's 48 hours, then the following midnight.
Feb 12, 2006, 3:34 pm
#14
Join Date: Sep 2004
Programs: USAir
Posts: 429
There is nothin gto like about the money grab
Grace to irresponsible actions of one of the moderators with the long name I do not want to be here.
Last edited by m44; Aug 20, 2007 at 10:56 pm Reason: Grace to irresponsible actions of one of the moderators with the long name I do not want to be here.
Feb 12, 2006, 4:06 pm
#15
Join Date: Apr 2002
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. . . they do in fact hold the fare for 24 hours on reservations not yet paid for. Book the trip and call back to pay within 24 hours and the fare will not change. Once you pay - no refund, so if in doubt, book, but don't pay immediately, just within 24 hours...
Philly Five is exactly right. The 24 hour rule is still there, but only as a booking tool. Pull the trigger and the ticket is yours. It is indeed a subtle change, but one must simply be more exacting about their purchase. I just purchase a LGW ticket calling in for the hold -- I receive a confirmation number and a firm price quote -- it was up to me to call within 24 hrs and complete the purchase.
Barry
Philly Five is exactly right. The 24 hour rule is still there, but only as a booking tool. Pull the trigger and the ticket is yours. It is indeed a subtle change, but one must simply be more exacting about their purchase. I just purchase a LGW ticket calling in for the hold -- I receive a confirmation number and a firm price quote -- it was up to me to call within 24 hrs and complete the purchase.
Barry