US Flight Attendant training of elite status
Jun 13, 2015, 10:37 pm
#31
Original Poster
Join Date: Feb 2012
Location: SAN
Programs: AA-EXP; US-Silver; Marriott-Platinum; Starwood-Platinum; Hilton-Gold
Posts: 1,260
On a recent LAX-DEN flight was in the bulkhead and asked for an EXP snack. Was told I'd have to pay and so declined. Just let it go, was tired and didn't feel like arguing.
On the return the next day was upgraded and sat in last row of F. Person in the bulkhead behind me asked about the EXP comp and was given an adult drink and snack, no questions asked.
A few minutes later the gentleman in the row ahead of me in F asked if he could get a package of M&Ms from the cart. He was told since there was snack basket service he could have the M&Ms, but he'd have to pay. He declined.
On the outbound flight the FA was clearly incorrect. Not sure who was correct on the return. Should the gentleman in F been comped the M&Ms?
On the return the next day was upgraded and sat in last row of F. Person in the bulkhead behind me asked about the EXP comp and was given an adult drink and snack, no questions asked.
A few minutes later the gentleman in the row ahead of me in F asked if he could get a package of M&Ms from the cart. He was told since there was snack basket service he could have the M&Ms, but he'd have to pay. He declined.
On the outbound flight the FA was clearly incorrect. Not sure who was correct on the return. Should the gentleman in F been comped the M&Ms?
Jun 17, 2015, 6:29 pm
#32
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
As for the topic at hand, I prefer the comp'd coach snack offerings than what's in the current snack basket. Was not disappointed by not getting my upgrade on a UA E175 yesterday afternoon -- original flight cancelled, rerouted so no open F seats -- since I was able to get 4D (likely emptied by one of the people upgraded at check-in the day before) and have a nice little bottle of Chilean red and a humus/crackers pack. Never dawned on me to ask for my ExecPlat snack benefit when sitting in F though.
Jun 23, 2015, 3:22 pm
#33
Join Date: Sep 2011
Posts: 305
They really need to train the US flight attendants on this - I have had the issue more than once where the flight attendant does not know that EXP is emerald (and has the benefit anyway even if it wasn't) and have resorted to showing them my boarding pass and the menu. However, the menu only says executive platinum and concierge key which for some reason confuses them again. I even had a flight attendant insist I pay until her colleague intervened. And of course on multiple occasions it has seemed like I am an unruly passenger with sour grapes that is holding everything up but really all I am asking for is the promised benefit. I never had this issue as a CP (or as an EXP on American) so I'm not sure why I have to put up with it now. Seems like a simple enough message to pass along that CP is now EXP.