Uh Oh . . . Reservation Must be Issued Manually? Should I be Frightened?
Dec 2, 2007, 9:12 am
#16
Join Date: Oct 2003
Location: CA
Programs: UA 2MM + 1k, Hilton Lifetime Diamond, Marriott Lifetime Titanium
Posts: 137
UA ticket now in limbo for more than 24 hours
I had a mixed UA-LH ticket. Called yesterday morning, cancelled this ticket and had fare applied to a new, UA-only ticket. 24 hours later, the ticket still has not been issued. The agent I spoke with today said the computer link between UA and LH is down--hence the cancellation/modification of the old ticket cannot be completed. I wonder if this belies a larger malfunction of the UA ticketing process that could also be impacting the OP?
Dec 2, 2007, 11:25 am
#17
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
On booking my trip to KOA and SEA yesterday, I had to call back again today to get the ticket ticketed as there was one codeshare flight on AQ. The agent said the Apollo mess from a few days ago is still wreaking havoc with the system. I got my ticket and upgrades in just a few minutes after calling back!
Dec 2, 2007, 2:02 pm
#18
Join Date: Mar 2005
Location: Wherever
Programs: UA 1MM for a while now, AS for a minute, BAEC newly minted Gold
Posts: 1,172
Is this a Chase-United.com issue?
This is STILL happening late this evening. Just did another reservation and got the same error message: We created your itinerary but your ticket(s) were not issued. To complete your purchase, please contact united.com at 1-800-589-5582 before Dec 02, 2007 11:09 PM in order to avoid cancellation.
The first one did go through eventually and I kept my original seats but lost the ugprade request.
Tried again today, same result, credit card not validated. So, I used a different card, not the MP Chase card, and the ticket was issued immediately and confirmed upgrades on united.com completed a minute later.
Cheers,
-Cyborg
Dec 2, 2007, 2:05 pm
#19
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Hmm, I've had Orbitz fail to confirm seats for United segments before, but, only when traveling on both a reservation that included both UA and US flights. Had to have it straightened out at the airport as I was transferring from a US flight from CLT at ORD to a UA flight to SFO.
I'm still a relative newbie here, but amartin1979, I would get on the horn and call that 1K desk, and see what they could do for you. Beats trying to get it figured out at the airport, especially in a foreign country.
I'm still a relative newbie here, but amartin1979, I would get on the horn and call that 1K desk, and see what they could do for you. Beats trying to get it figured out at the airport, especially in a foreign country.
Dec 2, 2007, 4:25 pm
#20
Original Poster
Join Date: Jul 2007
Posts: 2,102
Ugh, I hazard a guess that it's an issue with the a slight discrepancy of the address . . . . I think I will stick it out - I want to keep the fare.
Dec 2, 2007, 7:21 pm
#21
Join Date: Apr 2001
Location: DEN, MCO
Programs: UA 1K/MM | DL Gold | AA Gold | Marriott Platinum | Hilton Gold
Posts: 248
UA tried to tell me the same thing -- address validation issue; however, neither my UA profile address or Chase address has changed in quite some time. Two of the three tickets that were sent for manual ticketing have been completed. The third one is approaching a 24 hour wait so we'll see what happens with that one. Chase said they could see the attempts and they were all valid but had zero dollar amounts. As far as I can tell it's a UA problem because I've used my card for other online (with address validation) and in-person purchases in the past 48 hours with no issues.
Dec 2, 2007, 9:51 pm
#22
Original Poster
Join Date: Jul 2007
Posts: 2,102
A tried to tell me the same thing -- address validation issue; however, neither my UA profile address or Chase address has changed in quite some time.
Aug 26, 2012, 11:25 am
#23
Join Date: May 2008
Location: SFO
Programs: UA 1K, DL, AA, AS
Posts: 305
Manual ticketing
So I purchased a one-way ticket TPE-NRT-SFO for next year in H fare and I can see there is R availability--the ticket includes 1 adult & 1 child and the TPE-NRT is on NH, while NRT-SFO is on UA. So the credit card shows it has been charged but UA says it's not ticketed.
Called and told it needs to be manually ticketed. Asked how long that will take? Told it is in order of when the departure date is. Since we are travelling in July of 2013 -- it's going to be a while.
Since I'm within the 24hr window, I'd rather cancel than not now if I have a confirmed upgrade.
Should I keep calling and as the agent to try to have the rate desk force the manual ticketing? Anyone have a similar problem or know how long this takes if I just wait it out? I've noticed that the R availability will usually disappear after a week or so on the NRT-SFO leg.
Thanks
Called and told it needs to be manually ticketed. Asked how long that will take? Told it is in order of when the departure date is. Since we are travelling in July of 2013 -- it's going to be a while.
Since I'm within the 24hr window, I'd rather cancel than not now if I have a confirmed upgrade.
Should I keep calling and as the agent to try to have the rate desk force the manual ticketing? Anyone have a similar problem or know how long this takes if I just wait it out? I've noticed that the R availability will usually disappear after a week or so on the NRT-SFO leg.
Thanks
Aug 26, 2012, 11:30 am
#24
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
The first time after March 3 I bought a ticket online it had not ticketed after several days. I called the 1k desk who ticketed it (and got a lower fare). I read somewhere in this forum that logging in with the password instead of the pin affects ticketing times. Since then I have used my pin, and bookings ticket within a few minutes.
Fwiw. Ymmv.
Fwiw. Ymmv.
Sep 5, 2012, 4:45 pm
#25
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
If the fare is still available, it can't hurt to book it again, apply the upgrade, then cancel the original ticket.