I want to speak to a US based agent
Oct 11, 2007, 4:47 pm
#16
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
I know this will upset some people but here's a little secret:
You can still use the 2P line even if your status has expired. I use the 1P line myself (a helpful matron provided the #
) and have never been re-routed to the ICC.
Simply say "agent" at each prompt until you get to "domestic" or "international". I usually get Detroit or Honolulu.
You can still use the 2P line even if your status has expired. I use the 1P line myself (a helpful matron provided the #
) and have never been re-routed to the ICC.Simply say "agent" at each prompt until you get to "domestic" or "international". I usually get Detroit or Honolulu.
Oct 11, 2007, 4:49 pm
#17
Join Date: Jun 2007
Location: Boulder, Colorado
Programs: UA 1K (MM), MR Plat Prem, Hertz Pres
Posts: 1,164
I just booked a partner award two days ago.
I got the 1P desk to make the hold..
When I called back change the hold the woman answered
"International 1K desk" I asked her she just does international 1K's and she said that her normal job is UGS desk, but she was helping with overflow. She was very helpful, but wouldn't give me the UGS phone number
I got the 1P desk to make the hold..
When I called back change the hold the woman answered
"International 1K desk" I asked her she just does international 1K's and she said that her normal job is UGS desk, but she was helping with overflow. She was very helpful, but wouldn't give me the UGS phone number
Oct 11, 2007, 5:35 pm
#18
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,285
I'm surprised nobody yet has described this encounter:
Caller: "I'd like a US based agent."
ICC: "Yes, sir/madam. This is United Airlines. For US Airways you will need to hang up and call...."
Caller: "I'd like a US based agent."
ICC: "Yes, sir/madam. This is United Airlines. For US Airways you will need to hang up and call...."
Oct 11, 2007, 6:09 pm
#19
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381
I know this will upset some people but here's a little secret:
You can still use the 2P line even if your status has expired. I use the 1P line myself (a helpful matron provided the # ) and have never been re-routed to the ICC.
Simply say "agent" at each prompt until you get to "domestic" or "international". I usually get Detroit or Honolulu.
You can still use the 2P line even if your status has expired. I use the 1P line myself (a helpful matron provided the #
) and have never been re-routed to the ICC.Simply say "agent" at each prompt until you get to "domestic" or "international". I usually get Detroit or Honolulu.
I stand by what an earlier poster said -- call between 8p/12a PST and you'll better your chances.
Oct 11, 2007, 6:53 pm
#20
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
I'm a 1K and this last week got the ICC twice while calling the 1K number. Also, I'm based on the west coast so the timing didn't really matter either. It's seriously unfortunate how UA does NOT listen to their customers over this issue. I am flying AS instead this week; wasn't worth my time or trouble to keep calling in to speak with somebody.
Feb 7, 2013, 5:42 am
#21
Join Date: Jan 2004
Location: DFW
Programs: Former AA EXP; 2M Lifetime PLT member-
Posts: 405
These outsourced agents may be helpful for basic stuff--- but for complex issues they are completely helpless--- it is too bad that United does not offer any options for US agent-- and of course one does not want to sound rude when asking for US based agent- from the accent it sounds like these centres are based in India and Phillippines-- and I got an irish agent once...
Feb 25, 2013, 6:07 pm
#22
Suspended
Join Date: Jul 2002
Location: Southern, CA, USA
Programs: UA just 8800 mi short of Silver
Posts: 2,815
Unfortunately, you dont rate to talk to them. Who was the moron that said call centers and kiosks are the main cause of our unemployment problem??
Mar 22, 2013, 9:19 pm
#23
Join Date: Apr 2008
Location: 30 West
Programs: AA Plat, UA 1K, Ex-DL Plat, SPG Plat, IC Plat, Hilton Gold
Posts: 266
Even as a 1K you have about a 30% chance of getting an agent that really knows what he/she is doing. Sad that it has come to that for the "Premier Line".