In my 9 yrs at IAD RCC - I have never given out drink chits for *G going int'l
Jan 8, 2007, 2:51 am
#1
Original Poster
Join Date: Jan 2006
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In my 9 yrs at IAD RCC - I have never given out drink chits for *G going int'l
Get a load of this...
I was going from IAD to MUC, yesterday and went to the RCC at C17. After giving the matron my boarding pass, I wait for the drink chits...nothing...so I ask..."Can I have the drink chits, I think I am entitled to two".
The matron flat out (with a straight face) that only business class passengers are entitled to them and that in 9 yrs of working in the RCC she has never given them out to *G.
I calmly stated that *Gs are indeed entitled to drink chits. She states that she doesn't want to argue and starts to type away at the computer looking for the rule...she can't find it (or so she says) and tells me that she will contact Chicago. She also states that her supervisor specifically told her that drink chits are for business class passengers.
I stepped aside, waiting for her to prove me wrong...she gives me this look and states that she does not have time and hands me one drink chit. I take it and state that I am entitled to two. She responds back "let's start with this one...come back and we'll talk". What! What kind of response was that...I did not need to be treated like a child, nor did I need to waste me time coming back to claim another drink chit....
UA - Give the IAD matrons some more training....
I was going from IAD to MUC, yesterday and went to the RCC at C17. After giving the matron my boarding pass, I wait for the drink chits...nothing...so I ask..."Can I have the drink chits, I think I am entitled to two".
The matron flat out (with a straight face) that only business class passengers are entitled to them and that in 9 yrs of working in the RCC she has never given them out to *G.
I calmly stated that *Gs are indeed entitled to drink chits. She states that she doesn't want to argue and starts to type away at the computer looking for the rule...she can't find it (or so she says) and tells me that she will contact Chicago. She also states that her supervisor specifically told her that drink chits are for business class passengers.
I stepped aside, waiting for her to prove me wrong...she gives me this look and states that she does not have time and hands me one drink chit. I take it and state that I am entitled to two. She responds back "let's start with this one...come back and we'll talk". What! What kind of response was that...I did not need to be treated like a child, nor did I need to waste me time coming back to claim another drink chit....
UA - Give the IAD matrons some more training....
Jan 8, 2007, 3:12 am
#2
Join Date: Dec 2005
Programs: UA1k LH-FT HHGold PC Choice
Posts: 117
Yes, I think I know HER! Was passing thru MCO-IAD-YYZ 12/19.
Same story. No chits! Was with wife and 1 kid so I did not press the point. Kinda makes me want to avoid IAD.... But then, same thing with ORD lounges!
Mostly I do not bother as I can get free booze on the plane anyway.
Same story. No chits! Was with wife and 1 kid so I did not press the point. Kinda makes me want to avoid IAD.... But then, same thing with ORD lounges!
Mostly I do not bother as I can get free booze on the plane anyway.
Jan 8, 2007, 3:22 am
#3
Join Date: Dec 2005
Location: About
Programs: Some good, some bad
Posts: 811
Must be the same one who refused to give me any for the same reason (because I was traveling in Y to LHR) on the 28th of December. I was told the same story but was not in the mood to question it. 1 $5 Corona later I left.
Jan 8, 2007, 3:27 am
#4
Join Date: Apr 2001
Location: London, UK
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Posts: 6,070
Bad agent.
You are entitled to two chits:
http://www.flyertalk.com/forum/showp...07&postcount=3
Worth travelling with these codes.
You are entitled to two chits:
http://www.flyertalk.com/forum/showp...07&postcount=3
Worth travelling with these codes.
Jan 8, 2007, 3:33 am
#5
Original Poster
Join Date: Jan 2006
Location: Anywhere and Everywhere
Programs: UA 1K MM, Hilton Diamond, Costco
Posts: 622
Bad agent.
You are entitled to two chits:
http://www.flyertalk.com/forum/showp...07&postcount=3
Worth travelling with these codes.
You are entitled to two chits:
http://www.flyertalk.com/forum/showp...07&postcount=3
Worth travelling with these codes.
Why does UA need to get stingy with the drinks? Just make it mandatory for the drink chits...
Jan 8, 2007, 3:56 am
#6
Join Date: Oct 2005
Location: USA
Programs: SQ PPS SOLITAIRE, AA ,HHONOR GOLD, BONVOY GOLD, IHG PLAT
Posts: 2,041
UA must be so proud of this agent, otherwise by now, they would have done something about her.
Jan 8, 2007, 4:08 am
#7
Join Date: Jun 2005
Location: TYO
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Posts: 9,633
I think I met the same employee in December - After settling down at the bar in the RCC** I realized that I hadn't been given any drink chits. Walked back to the counter and said "Could I have my two drink chits?" and she looked up and said "Sorry, I didn't realize you were in business class."
Perhaps I should have taken the trouble to say "No I'm *G, going trans-ocean in economy," but I decided to avoid a lengthy discussion.
** I also notice that this bar features hajib wearing bar staff? It's almost like they're actively discouraging you from ordering that Corona....
Perhaps I should have taken the trouble to say "No I'm *G, going trans-ocean in economy," but I decided to avoid a lengthy discussion.
** I also notice that this bar features hajib wearing bar staff? It's almost like they're actively discouraging you from ordering that Corona....
Jan 8, 2007, 4:21 am
#8
Join Date: Apr 2006
Location: London
Programs: BA bronze, Hertz pres circle, Marriott Platinum, hilton diamond
Posts: 2,537
I was there in december on a ticket I paid to upgrade to C, and wasn't offered anything in the way of chits, wasnt in the mood for drinks (flu) so didn't bother, but still.....
Jan 8, 2007, 4:24 am
#9
Join Date: May 2001
Location: RDU
Programs: UA Plat 2MM, Delta Gold, Hilton Gold, Marriott cardboard
Posts: 1,699
This is why there are three RCCs at IAD. If you hit all three, you may get a total of two chits.
Chit happens.
Chit happens.
Jan 8, 2007, 4:35 am
#10
Join Date: Dec 2005
Location: About
Programs: Some good, some bad
Posts: 811
Jan 8, 2007, 5:37 am
#11
Join Date: Jul 2005
Location: IAD, DCA
Programs: UA-Plat, Marriott-Plat, AAI, AAII
Posts: 3,758
Get a load of this...
I was going from IAD to MUC, yesterday and went to the RCC at C17. After giving the matron my boarding pass, I wait for the drink chits...nothing...so I ask..."Can I have the drink chits, I think I am entitled to two".
The matron flat out (with a straight face) that only business class passengers are entitled to them and that in 9 yrs of working in the RCC she has never given them out to *G.
I calmly stated that *Gs are indeed entitled to drink chits. She states that she doesn't want to argue and starts to type away at the computer looking for the rule...she can't find it (or so she says) and tells me that she will contact Chicago. She also states that her supervisor specifically told her that drink chits are for business class passengers.
I stepped aside, waiting for her to prove me wrong...she gives me this look and states that she does not have time and hands me one drink chit. I take it and state that I am entitled to two. She responds back "let's start with this one...come back and we'll talk". What! What kind of response was that...I did not need to be treated like a child, nor did I need to waste me time coming back to claim another drink chit....
UA - Give the IAD matrons some more training....
I was going from IAD to MUC, yesterday and went to the RCC at C17. After giving the matron my boarding pass, I wait for the drink chits...nothing...so I ask..."Can I have the drink chits, I think I am entitled to two".
The matron flat out (with a straight face) that only business class passengers are entitled to them and that in 9 yrs of working in the RCC she has never given them out to *G.
I calmly stated that *Gs are indeed entitled to drink chits. She states that she doesn't want to argue and starts to type away at the computer looking for the rule...she can't find it (or so she says) and tells me that she will contact Chicago. She also states that her supervisor specifically told her that drink chits are for business class passengers.
I stepped aside, waiting for her to prove me wrong...she gives me this look and states that she does not have time and hands me one drink chit. I take it and state that I am entitled to two. She responds back "let's start with this one...come back and we'll talk". What! What kind of response was that...I did not need to be treated like a child, nor did I need to waste me time coming back to claim another drink chit....
UA - Give the IAD matrons some more training....
I'm PMing you with the name of the RCC manager. You must follow up on this. Did you get the person's name as well as her supervisor's name?
Jan 8, 2007, 5:39 am
#12
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Jan 8, 2007, 5:45 am
#13
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Thanks...I will follow-up with a nice educational letter...the response should be good...
Jan 8, 2007, 5:55 am
#14
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HOWEVER, if what occurred to OP occurred to me I'd politely ask her for her name and her Supervisor's. I am a pretty big guy and I'd be patiently standing immobile right at that desk until that name handover occurred. Which is my perfect right as a 7 year 1K who knows the rules. And anyone who knows me will vouch that is just what would be going down.
One similar matron at SFO once walked the entire length of the It'l lounge clutching about SIX chits after I did the exact same number on her. She had to hand over the chits with a grovelling back down, in front of my partner and a senior member of this board, and all others at the bar, which would have been her worst back down for sometime I'd guess.
A few folks doing that - and following up - will soon see Ms IAD mopping out Johns is my guess. @:-)
Jan 8, 2007, 6:31 am
#15
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I have not had any problem getting chits at the RCC @ D Concourse. I usually try to avoid C 16 as much as I can.
At least you weren't denied entry as a *G-MMF, I got denied entry at BWI last month with a same day international itinerary.
http://www.flyertalk.com/forum/showt...ferrerid=19989
At least you weren't denied entry as a *G-MMF, I got denied entry at BWI last month with a same day international itinerary.
http://www.flyertalk.com/forum/showt...ferrerid=19989