In my 9 yrs at IAD RCC - I have never given out drink chits for *G going int'l
Jan 13, 2007, 10:51 am
#91
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Jan 13, 2007, 11:00 am
#93
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Jan 13, 2007, 11:42 am
#94
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One of my *G friends didn't get ANY drink chits on a flight across the pond. 
He said that he didn't even bother with it after the 1 hour+ long check-in wait (longer for Y check-in).
He said that he didn't even bother with it after the 1 hour+ long check-in wait (longer for Y check-in).
Jan 13, 2007, 11:48 am
#95
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Jan 13, 2007, 11:55 am
#96
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Sorry. I thought I included the day in my post. No, this was yesterday (Friday) afternoon/evening. I don't know which RCC it was at, though.
Jan 13, 2007, 12:00 pm
#97
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For those prices, I might as well go out and sit with the "savages". At least, I can get a pint of beer, instead of those small 12 oz glasses that they use in the RCC.
Jan 13, 2007, 12:43 pm
#98
Join Date: Jan 2004
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My experience last night at the RCC at C7
After reading this thread, I was not going to be denied my drink chits before my flight in BUSINESS to Paris and I am a 1K. So I walk into the RCC at C7, the club next to gate where my flight was to depart. I show my boarding pass and say I am both an RCC member and flying in business internationally. the young woman there hands back my boarding pass, gesturing me to go in. I ask for my drink coupons, and she gives me one. I ask for my second one and she gives it to me.
What is it here--do they get a bonus or kickback for the drink coupons they don't hand out?
My husband arrived before me and was given one drink coupon without asking.
So I take two of our three coupons to the bar and order beers. I have two one dollar bills with the coupons. I noticed that the bartenders had taken the bowl of bag of chips off the bar counter and put them under the bar so only they could get them. When she got our tips, she offered us each a bag of chips.
People are getting pretty nit picky here. Why couldnt others who didnt order a drink get chips?
Oh well, I was assertive and got my two coupons. And the battle goes on.
What is it here--do they get a bonus or kickback for the drink coupons they don't hand out?
My husband arrived before me and was given one drink coupon without asking.
So I take two of our three coupons to the bar and order beers. I have two one dollar bills with the coupons. I noticed that the bartenders had taken the bowl of bag of chips off the bar counter and put them under the bar so only they could get them. When she got our tips, she offered us each a bag of chips.
People are getting pretty nit picky here. Why couldnt others who didnt order a drink get chips?
Oh well, I was assertive and got my two coupons. And the battle goes on.
Jan 13, 2007, 12:45 pm
#99
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After reading this thread, I was not going to be denied my drink chits before my flight in BUSINESS to Paris and I am a 1K. So I walk into the RCC at C7, the club next to gate where my flight was to depart. I show my boarding pass and say I am both an RCC member and flying in business internationally. the young woman there hands back my boarding pass, gesturing me to go in. I ask for my drink coupons, and she gives me one. I ask for my second one and she gives it to me.
What is it here--do they get a bonus or kickback for the drink coupons they don't hand out?
My husband arrived before me and was given one drink coupon without asking.
So I take two of our three coupons to the bar and order beers. I have two one dollar bills with the coupons. I noticed that the bartenders had taken the bowl of bag of chips off the bar counter and put them under the bar so only they could get them. When she got our tips, she offered us each a bag of chips.
People are getting pretty nit picky here. Why couldnt others who didnt order a drink get chips?
Oh well, I was assertive and got my two coupons. And the battle goes on.
What is it here--do they get a bonus or kickback for the drink coupons they don't hand out?
My husband arrived before me and was given one drink coupon without asking.
So I take two of our three coupons to the bar and order beers. I have two one dollar bills with the coupons. I noticed that the bartenders had taken the bowl of bag of chips off the bar counter and put them under the bar so only they could get them. When she got our tips, she offered us each a bag of chips.
People are getting pretty nit picky here. Why couldnt others who didnt order a drink get chips?
Oh well, I was assertive and got my two coupons. And the battle goes on.
Jan 13, 2007, 1:12 pm
#100
Join Date: Aug 2003
Location: NYC
Programs: UA 1.5 Million Mile flyer, Hilton Diamond, Bonvoy Gold, Hertz 5* and PC since 1985
Posts: 5,611
After reading this thread, I was not going to be denied my drink chits before my flight in BUSINESS to Paris and I am a 1K. So I walk into the RCC at C7, the club next to gate where my flight was to depart. I show my boarding pass and say I am both an RCC member and flying in business internationally. the young woman there hands back my boarding pass, gesturing me to go in. I ask for my drink coupons, and she gives me one. I ask for my second one and she gives it to me.
What is it here--do they get a bonus or kickback for the drink coupons they don't hand out?
My husband arrived before me and was given one drink coupon without asking.
So I take two of our three coupons to the bar and order beers. I have two one dollar bills with the coupons. I noticed that the bartenders had taken the bowl of bag of chips off the bar counter and put them under the bar so only they could get them. When she got our tips, she offered us each a bag of chips.
People are getting pretty nit picky here. Why couldnt others who didnt order a drink get chips?
Oh well, I was assertive and got my two coupons. And the battle goes on.
What is it here--do they get a bonus or kickback for the drink coupons they don't hand out?
My husband arrived before me and was given one drink coupon without asking.
So I take two of our three coupons to the bar and order beers. I have two one dollar bills with the coupons. I noticed that the bartenders had taken the bowl of bag of chips off the bar counter and put them under the bar so only they could get them. When she got our tips, she offered us each a bag of chips.
People are getting pretty nit picky here. Why couldnt others who didnt order a drink get chips?
Oh well, I was assertive and got my two coupons. And the battle goes on.
Re thinking of re joining.
Jan 13, 2007, 2:27 pm
#101
Join Date: Sep 2003
Location: Rockville MD USA
Programs: UA former 1K MM
Posts: 2,184
So here I am in the D8 RCC at Dulles, on my way to CDG.
The matron says would you like a drink ticket?
I say yes, I would like two.
She says you're only entitled to one.
I say please call a supervisor.
She says OK you can have two but you're only entitled to one.
I say I want to talk to a supervisor.
Not surprisingly, she isn't able to reach one.
She says she has been told by her management to only give out one drink ticket.
It was too busy for me to discuss it further with her. But I did get her name. Who should I complain to?
The matron says would you like a drink ticket?
I say yes, I would like two.
She says you're only entitled to one.
I say please call a supervisor.
She says OK you can have two but you're only entitled to one.
I say I want to talk to a supervisor.
Not surprisingly, she isn't able to reach one.
She says she has been told by her management to only give out one drink ticket.
It was too busy for me to discuss it further with her. But I did get her name. Who should I complain to?
Jan 13, 2007, 2:39 pm
#102
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Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
I was just there also and was offered one chit.
PM me if you'd like to discuss over a cocktail
I was just there also and was offered one chit.
PM me if you'd like to discuss over a cocktail
Jan 13, 2007, 3:59 pm
#103
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So here I am in the D8 RCC at Dulles, on my way to CDG.
The matron says would you like a drink ticket?
I say yes, I would like two.
She says you're only entitled to one.
I say please call a supervisor.
She says OK you can have two but you're only entitled to one.
I say I want to talk to a supervisor.
Not surprisingly, she isn't able to reach one.
She says she has been told by her management to only give out one drink ticket.
It was too busy for me to discuss it further with her. But I did get her name. Who should I complain to?
The matron says would you like a drink ticket?
I say yes, I would like two.
She says you're only entitled to one.
I say please call a supervisor.
She says OK you can have two but you're only entitled to one.
I say I want to talk to a supervisor.
Not surprisingly, she isn't able to reach one.
She says she has been told by her management to only give out one drink ticket.
It was too busy for me to discuss it further with her. But I did get her name. Who should I complain to?
Jan 13, 2007, 4:21 pm
#104
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,438
I guess management at UA does not care
This is just one reason why I switiched my business from UAL to CO. The CO PC has all drinks free. None of this BS of fighting with a nasty gatekeeper. Has anybody checked EBAY to see if the ones they are hoarding have shown up there.
There have been a number of threads on this subject over the last year or so and also about the general surliness and bad attitude of the RCC matrons at IAD. It matches the general surliness of their Guest Relations dept also. I guess no one in mgmt at UA reads these boards. They should.
Cheers
There have been a number of threads on this subject over the last year or so and also about the general surliness and bad attitude of the RCC matrons at IAD. It matches the general surliness of their Guest Relations dept also. I guess no one in mgmt at UA reads these boards. They should.
Cheers
Jan 13, 2007, 4:23 pm
#105
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Posts: 2,732
Sounds like despite a number of complaints, despite the adminitions from WHQ, life goes on as usual in IAD's RCCs.
I think it's time for us to stop taking this sitting down ... time for a massive campaign ...
Who has contact details for:
- Executive in charge of IAD
- Executive in charge of RCCs globally
- anyone else that should be included?
Perhaps if, through FT, we get a groundswell of thousands of UA's most-valuable customers speaking in unison, change might happen. No, the surly matrons won't be fired; no, the management in charge of the IAD RCCs won't lose its jobs ... but, dammit, we WILL have our two drink minimums.
Vive la revolution!
I think it's time for us to stop taking this sitting down ... time for a massive campaign ...
Who has contact details for:
- Executive in charge of IAD
- Executive in charge of RCCs globally
- anyone else that should be included?
Perhaps if, through FT, we get a groundswell of thousands of UA's most-valuable customers speaking in unison, change might happen. No, the surly matrons won't be fired; no, the management in charge of the IAD RCCs won't lose its jobs ... but, dammit, we WILL have our two drink minimums.
Vive la revolution!