Anyone been on the UA ORD-IAD-ORD Route Recently in First/Business
#16
Join Date: Nov 2009
Location: 12 stops from ORD
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I fondly remember the cold chicken plate on US Air years ago, when you got that on flights from IAD and DCA up to BOS, down to CLT, etc. So yeah, they could do a very fast snack service - snack as being the hot sandwich with the bag of horrible Sun Chips, maybe even the soup.
But, in this day and age, if they can come up with an excuse not to, they will. Remember, flight attendants aren't there for attending to customers anymore, "their primary duty is for safety".
Why spend time and energy and a few bucks per passenger in F and C on food when you can do a quick beverage service and sit on your butt for an hour and do nothing except get paid?
But, in this day and age, if they can come up with an excuse not to, they will. Remember, flight attendants aren't there for attending to customers anymore, "their primary duty is for safety".
Why spend time and energy and a few bucks per passenger in F and C on food when you can do a quick beverage service and sit on your butt for an hour and do nothing except get paid?
I'm guessing meal service has been reduced/cut as a cost savings measure by mgmt, not because the FA's won't serve the food.
#17
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I'm guessing meal service has been reduced/cut as a cost savings measure by mgmt, not because the FA's won't serve the food.
I fondly remember the cold chicken plate on US Air years ago, when you got that on flights from IAD and DCA up to BOS, down to CLT, etc. So yeah, they could do a very fast snack service - snack as being the hot sandwich with the bag of horrible Sun Chips, maybe even the soup.
But, in this day and age, if they can come up with an excuse not to, they will. Remember, flight attendants aren't there for attending to customers anymore, "their primary duty is for safety".
Why spend time and energy and a few bucks per passenger in F and C on food when you can do a quick beverage service and sit on your butt for an hour and do nothing except get paid?
But, in this day and age, if they can come up with an excuse not to, they will. Remember, flight attendants aren't there for attending to customers anymore, "their primary duty is for safety".
Why spend time and energy and a few bucks per passenger in F and C on food when you can do a quick beverage service and sit on your butt for an hour and do nothing except get paid?
When I flew IAD-ORD in 2010, they were offering the old fruit and cheese plate..
#18
Join Date: Jul 2005
Location: RIC
Programs: UA 1K MM
Posts: 3,387
After that, the meal was downgraded to the fruit and cheese snack - again, no problems serving it. Now, it's just the snack basket.
#19
Original Poster
Join Date: Sep 2011
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Posts: 87
What do you mean, there's no time for a meal service? Up until about 2 years ago, the flight attendants had no problems pulling off a full lunch and dinner service on the 777s that used to operate on the route.
After that, the meal was downgraded to the fruit and cheese snack - again, no problems serving it. Now, it's just the snack basket.
After that, the meal was downgraded to the fruit and cheese snack - again, no problems serving it. Now, it's just the snack basket.
#20
Join Date: Oct 2009
Location: SFO, LON
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Actually, there is plenty of time. Not too long ago (I'm thinking 2007-2008?) UA did serve full meals at meal times. Remember BusinessOne?
As for the short flight excuse, QF serves a full meal on SYD-BNE in Biz (that's about 4/5 the distance of ORD-IAD). LH even throws out a tray of food to C passengers on FRA-MUC!
It can be done, but this isn't the place to start yet another thread about FA unions...
As for the short flight excuse, QF serves a full meal on SYD-BNE in Biz (that's about 4/5 the distance of ORD-IAD). LH even throws out a tray of food to C passengers on FRA-MUC!
It can be done, but this isn't the place to start yet another thread about FA unions...
#21
Join Date: May 2005
Location: Dulles, VA
Programs: UA Life Gold, Marriott Life Titanium
Posts: 2,757
To clarify:
Foreign airlines do it because they value service. I've had meals on LHR-FRA quite a few times, as well as FRA-CDG, GIG-POA, short flights in and out of NRT.
As far as US airlines, is there time? Sure, there used to be. Before your average FA age crept well over 50 years old, it was common. Today, I haven't seen a real meal service on a short flight in several years. The excuse I get is "security" or some such crap.
You can say it's to cut back, but how much does a meal cost the airline? A few bucks? It's simply a sign that good service is not high on the list of things a US airline provides anymore. A cheap ticket is what you pay for and it's what you get, and it's people who pay for Y tickets or paid F and C who get reamed.
Foreign airlines do it because they value service. I've had meals on LHR-FRA quite a few times, as well as FRA-CDG, GIG-POA, short flights in and out of NRT.
As far as US airlines, is there time? Sure, there used to be. Before your average FA age crept well over 50 years old, it was common. Today, I haven't seen a real meal service on a short flight in several years. The excuse I get is "security" or some such crap.
You can say it's to cut back, but how much does a meal cost the airline? A few bucks? It's simply a sign that good service is not high on the list of things a US airline provides anymore. A cheap ticket is what you pay for and it's what you get, and it's people who pay for Y tickets or paid F and C who get reamed.
#23
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What do you mean, there's no time for a meal service? Up until about 2 years ago, the flight attendants had no problems pulling off a full lunch and dinner service on the 777s that used to operate on the route.
After that, the meal was downgraded to the fruit and cheese snack - again, no problems serving it. Now, it's just the snack basket.
After that, the meal was downgraded to the fruit and cheese snack - again, no problems serving it. Now, it's just the snack basket.
To clarify:
Foreign airlines do it because they value service. I've had meals on LHR-FRA quite a few times, as well as FRA-CDG, GIG-POA, short flights in and out of NRT.
As far as US airlines, is there time? Sure, there used to be. Before your average FA age crept well over 50 years old, it was common. Today, I haven't seen a real meal service on a short flight in several years. The excuse I get is "security" or some such crap.
Foreign airlines do it because they value service. I've had meals on LHR-FRA quite a few times, as well as FRA-CDG, GIG-POA, short flights in and out of NRT.
As far as US airlines, is there time? Sure, there used to be. Before your average FA age crept well over 50 years old, it was common. Today, I haven't seen a real meal service on a short flight in several years. The excuse I get is "security" or some such crap.
On a recent flight I took the freedom to grab *2* Toblerone bars from the snack basket (I was seated in row 2 I think), and the F/A promptly asked me to put one back until she had gone through the rest of the cabin (there were plenty of bars in the basket).
So, don't expect any sort of luxury.
So, don't expect any sort of luxury.
I would be mad when the snack basket come to me and no more toblerone or pop chips left because of pax in front take 2 or 3 servings to themselves.
Last edited by ORDnHKG; Sep 15, 2011 at 1:56 pm
#24
Join Date: Jul 2009
Programs: UA 1K, Dog Woof Million Mile Member
Posts: 444
Just did to DCA
I came back home from NRT yesterday through ORD to DCA, not IAD, but still WAS. If you are going to Washington, DCA is much easier to get in and out of than IAD. Normal seats, snacks in a basket--but a great flight crew--on this two class plane. I was using an SWU and was upgraded on my last leg at the gate.
#25
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PDB on UX in F is typically a midget water bottle IME. You can always request something else, but the FA may not even be able to easily get to the drink cart during boarding on the CR7 and E170s.
Depends on the foreign airline. I've been impressed by some domestic service on foreign carriers (LH's subsidiary EN comes to mind, and LH themselves to a degree), yet on others (yes, SN and JK, I am thinking of you), the domestic experience is poor, with Y pax having to pay for everything (even a cup of water) and C--typically just Y seats with the middle seat blocked anyway--maybe offering a stale snack baggie and a soda.
#26
Join Date: Nov 2009
Location: somewhere
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Posts: 1,614
The route is nothing to ride home about it is max a 2 hour flight you get your beverage and maybe a light snack.
standard shorthual first.
You want more Fly AA they do real service on DCA to ORD routes. but frankly that is a short enough flight i don't need meal service.
and besides the domestic food is only OK
standard shorthual first.
You want more Fly AA they do real service on DCA to ORD routes. but frankly that is a short enough flight i don't need meal service.
and besides the domestic food is only OK
#27
Join Date: Jul 2010
Location: ORD & MKE
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NRT-ICN comes in about 200 miles longer, but compared to OZ and NH on the same route, their meal service is light and disappointing.
#28
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Why does the web site and mobile site say light snack instead of refreshments in first on some of these routes then? Seems very misleading. If you want to degrade the product then fine, but communicate that to the customer. Even IAD-BOS says light snack in first instead of refreshments.
#29
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Join Date: Aug 2005
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Why does the web site and mobile site say light snack instead of refreshments in first on some of these routes then? Seems very misleading. If you want to degrade the product then fine, but communicate that to the customer. Even IAD-BOS says light snack in first instead of refreshments.