Upgrade with miles
Feb 14, 2010, 4:47 pm
#1
Original Poster
Join Date: Feb 2010
Posts: 9
Upgrade with miles
I tried to find a way to upgrade an existing leg on an itinerary. .bomb shows me all the options. Since it is an international flight and I am S class, I have to use miles and copay. I couldn't find a way to do this on .bomb. CO was so easy. Did another leg with there continental.com with no problem. Is this because international miles/copay is new and .bomb hasn't been modified to accept this transaction?
Feb 14, 2010, 4:50 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Have you gone to the specific itinerary in My Interenaries on united.com and selected the Upgrade button at the bottom of the itinerary?
Feb 14, 2010, 4:52 pm
#3
Join Date: Jul 2009
Programs: UA 1K
Posts: 194
I also noticed this. I was looking on .bomb today to upgrade a domestic flight and could select to upgrade with e500s but there was no drop down option for miles.
Feb 14, 2010, 4:53 pm
#4
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
You should be able to do it using the Upgrade link in My Interaries. However it's most definitely not beyond the realm of possibility that the website won't be able to process your request. If that's the case you'll have to call reservations and have them do it. The online upgrade process can be buggy.
Feb 14, 2010, 6:18 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
You should be able to do it using the Upgrade link in My Interaries. However it's most definitely not beyond the realm of possibility that the website won't be able to process your request. If that's the case you'll have to call reservations and have them do it. The online upgrade process can be buggy.
I have also had the same problem with doing a domestic or international mileage upgrade online. I have a feeling that the ability to do so is on the list of "improvements" for .bomb... If you call, they will get you taken care of right away!
Just FYI, I did a mileage upgrade for a domestic trip on Friday, and .bomb would not allow me to check-in online... Web Support (in their infinite wisdom
) told me that the ability to check-in online with a mileage upgrade was random..
Feb 14, 2010, 8:12 pm
#6
Join Date: Dec 2009
Location: Chicago
Programs: UA 1K MM, HH Diamond, Marriott Titanium
Posts: 255
I tried to find a way to upgrade an existing leg on an itinerary. .bomb shows me all the options. Since it is an international flight and I am S class, I have to use miles and copay. I couldn't find a way to do this on .bomb. CO was so easy. Did another leg with there continental.com with no problem. Is this because international miles/copay is new and .bomb hasn't been modified to accept this transaction?
Feb 14, 2010, 8:18 pm
#7
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Feb 14, 2010, 8:24 pm
#8
Join Date: Sep 2009
Programs: UA 1K
Posts: 321
I looked to upgrade an international flight yesterday, and miles + copay were an option on the dropdown menu.
Feb 14, 2010, 11:20 pm
#9
Original Poster
Join Date: Feb 2010
Posts: 9
"miles + copay" is used when you book award travel. Upgrades are different. You can upgrade a portion of an existing itinerary. Depending on the class you may need to use miles and a copay to book the upgrade. I select "upgrade with miles", select a leg of my existing itinerary and select "upgrade". Then my browser shows "loading", but the option to upgrade never loads.